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List:       rtir
Subject:    Re: [Rtir] RT not seeing RTIR and RTFM plugins
From:       Tony Arnold <tony.arnold () manchester ! ac ! uk>
Date:       2012-11-06 16:12:37
Message-ID: 509936F5.2040501 () manchester ! ac ! uk
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Jamie,

On 06/11/12 10:55, James Mcloughlin wrote:
> Hi Tony,
> 
>> I've installed RT 3.8.14 along with RTFM 2.4.4 and RTIR 2.6.1 on
>> a 64-bit Debian 6.0.6 with perl 5.10.1 and I'm having problems.
> 
>> RT seems to work OK, but it does not seem to recognise the RTIR
>> and RTFM plugins. There are no menu itmes for RTIR and RTFM on
>> the home page and the view of tickets etc is what you get with
>> vanilla RT not what you should get with RTIR.
> 
>> Has anyone seen this issue and have a solution? Or can someone 
>> suggest where to start debugging this?
> 
> Has your RT_SiteConfig.pm somehow lost the following include line:
> 
> Set(@Plugins, 'RT::FM', 'RT::IR');

That line is present and correct.

Regards,
Tony.
- -- 
Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold@manchester.ac.uk
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