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List:       rtir
Subject:    Re: [Rtir] Prevent autoresponse to mailing lists
From:       Landon Stewart <lstewart () superb ! net>
Date:       2010-06-29 3:22:18
Message-ID: AANLkTikdQK4MLBQYlQ-8zDBGVA3nIM-m2gQAkxxRnGZh () mail ! gmail ! com
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On Mon, Jun 28, 2010 at 8:27 AM, Tony Arnold
<tony.arnold@manchester.ac.uk>wrote:

> Is there an easy way to avoid RT sending an autoresponse message to a
> ticket that has been sent to a mailing list? I presume a custom
> condition that tests for a suitable header would do it, but I don't know
> where to start.
>
>
Some procmail action looking for "List-*" headers would probably do it.
This mailing list for example has several List-* headers:


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<div class="gmail_quote">On Mon, Jun 28, 2010 at 8:27 AM, Tony Arnold <span \
dir="ltr">&lt;<a href="mailto:tony.arnold@manchester.ac.uk">tony.arnold@manchester.ac.uk</a>&gt;</span> \
wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; \
border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"> Is there an easy way \
to avoid RT sending an autoresponse message to a<br> ticket that has been sent to a \
mailing list? I presume a custom<br> condition that tests for a suitable header would \
do it, but I don&#39;t know<br> where to start.<br><br></blockquote><div><br>Some \
procmail action looking for &quot;List-*&quot; headers would probably do it.  This \
mailing list for example has several List-* headers:<br> <br><pre>Precedence: \
list<br>List-Id: &lt;<a \
                href="http://rtir.lists.bestpractical.com">rtir.lists.bestpractical.com</a>&gt;<br>
                
List-Unsubscribe: &lt;<a \
href="http://lists.bestpractical.com/cgi-bin/mailman/options/rtir">http://lists.bestpractical.com/cgi-bin/mailman/options/rtir</a>&gt;, \
<br>	&lt;mailto:<a href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a>?subject=unsubscribe&gt;<br>
                
List-Archive: &lt;<a \
href="http://lists.bestpractical.com/pipermail/rtir">http://lists.bestpractical.com/pipermail/rtir</a>&gt;<br>List-Post: \
&lt;mailto:<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a>&gt;<br>
                
List-Help: &lt;mailto:<a \
href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a>?subject=help&gt;<br>List-Subscribe: \
&lt;<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir</a>&gt;, \
<br>  &lt;mailto:<a href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a>?subject=subscribe&gt;<br></pre><br></div></div>




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