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List:       rtir
Subject:    [Rtir] RTIR 2.4 and RT 3.8.8 - incompatibility alert
From:       Jesse Vincent <jesse () bestpractical ! com>
Date:       2010-05-18 14:44:45
Message-ID: 20100518144445.GS32209 () bestpractical ! com
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As a heads up, RT 3.8.8 may present issues with the latest RTIR. We'll get this \
sorted out, but don't be _too_ hasty about upgrading without testing.

-Jesse
-- 


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Mon May 17 14:41:47 2010: Request 14907 was acted upon.
Transaction: Ticket created by javoskam@uwaterloo.ca
       Queue: rt3
     Subject: Problems with RT 3.8.8 and RT-IR 2.4.3
       Owner: Nobody
  Requestors: javoskam@uwaterloo.ca
      Status: new
 Ticket <URL: http://issues.bestpractical.com/Ticket/Display.html?id=14907 >
-------------------------------------------------------------------------
It looks like 3.8.8 got rid of the CustomField ColumnMap.  i.e.
# diff *8.[78]/share/html/El*/RT__Ticket/Col*
306,325d305
<     CustomField => {
<         attribute => sub { return shift @_ },
<         title     => sub { return pop @_ },
<         value     => sub {
<             # Display custom field contents, separated by newlines.
<             # For Image custom fields we also show a thumbnail here.
<
<             my $values = $_[0]->CustomFieldValues( $_[-1] );
<             my @values = map {
<                 (
<                     ($_->CustomFieldObj->Type eq 'Image')
<                         ? \($m->scomp( 
'/Elements/ShowCustomFieldImage', Object => $_ ))
<                         : $_->Content
<                 ),
<                 \'<br />',
<             } @{ $values->ItemsArrayRef };
<             pop @values; # Remove that last <br />
<             return @values;
<         },
<     },
338,339d317
< $COLUMN_MAP->{'CF'} = $COLUMN_MAP->{'CustomField'};
<

Temporary Solution:
Create a plugin (UWisms) containing 
onlyhtml/Callbacks/UWisms/Elements/RT__Ticket/ColumnMap/Once (attached) 
which defines the missing ColumnMap entries. Include UWisms in the 
PlugIn list before RT::IR and all seems well.

Jeff Voskamp

["Once" (text/plain)]

<%INIT>
use RT::Crypt::GnuPG;

$COLUMN_MAP->{'CustomField'} = {
    attribute => sub { return shift @_ },
    title     => sub { return pop @_ },
    value     => sub {
        # Display custom field contents, separated by newlines.
        # For Image custom fields we also show a thumbnail here.

        my $values = $_[0]->CustomFieldValues( $_[-1] );
        my @values = map {
            (
                ($_->CustomFieldObj->Type eq 'Image')
                    ? \($m->scomp( '/Elements/ShowCustomFieldImage', Object => $_ ))
                    : $_->Content
            ),
            \'<br />',
        } @{ $values->ItemsArrayRef };
        pop @values; # Remove that last <br />
        return @values;
    },
};

$COLUMN_MAP->{'CF'} = $COLUMN_MAP->{'CustomField'};
</%INIT>
<%ARGS>
$COLUMN_MAP => undef
</%ARGS>


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