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List:       rtir
Subject:    Re: [Rtir] BusinessHours and Due configuration
From:       Ruslan Zakirov <ruslan.zakirov () gmail ! com>
Date:       2009-07-02 15:14:25
Message-ID: 589c94400907020814y2a5ba8cdgb682c63411b0114a () mail ! gmail ! com
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Hello,

Could you please provide a step by step instructions on reproducing
problem? Who creates a ticket, who is requestor, who is replying? It
will easier my investigation.

On Thu, Jul 2, 2009 at 4:52 PM, Ignacio Vazquez
Alvarez<ignacio.vazquez@inteco.es> wrote:
>
> Hi
>
> We have RT-3.8.1 with rtir 2.4 and our due configuration in
> /opt/osirt3/local/plugins/RT-IR/etc/RTIR_Config.pm looks like:
>
> Set($BusinessHours, {
>     0 => { Name => 'Sunday',
>            Start => undef,
>            End => undef},
>
>     1 => { Name => 'Monday',
>            Start => '09:00',
>            End => '19:00'},
>
>     2 => { Name => 'Tuesday',
>            Start => '09:00',
>            End => '19:00'},
>
>     3 => { Name => 'Wednesday',
>            Start => '09:00',
>            End => '19:00'},
>
>     4 => { Name => 'Thursday',
>            Start => '09:00',
>            End => '19:00'},
>
>     5 => { Name => 'Friday',
>            Start => '09:00',
>            End => '19:00'},
>
>     6 => { Name => 'Saturday',
>            Start => '09:00',
>            End => '14:00'},
> } );
>
> However, RTIR thinks sunday is a working day, because when i reply to an IR,
> the due time is set improperly.
> Any ideas?
>
> Cheers,
> Nacho
>
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>
>



-- 
Best regards, Ruslan.
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