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List:       rtir
Subject:    Re: [Rtir] Linking Incident Reports to Incidents
From:       Caglar <caglar () ulakbim ! gov ! tr>
Date:       2008-09-01 5:58:20
Message-ID: 48BB847C.3070507 () ulakbim ! gov ! tr
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Dear Ruslan,

	Actually I think that it would be very good, if you made it optional.

Thanx,

Çağlar

> Hi,
> 
> First of all, we released RT 3.8.1 and RTIR 2.4.0rc2 and RTFM 2.4.0,
> there are not many changes in between the latest RTIR 2.3.x from
> RTIR_M3 dir and RTIR 2.4.0rc2, but a lot things have been added and
> fixed in RT core.
> 
> I'll be happy to make 'TakeReportBeforeLinking' optional (via option
> in the config), so patches are welcome. I don't think that it will
> break things terribly, it's just hardcoded workflow requested by a
> customer.
> 
> 
> On Fri, Aug 29, 2008 at 6:13 PM, Caglar <caglar@ulakbim.gov.tr> wrote:
>> Dear RTIR Members,
>>
>>        I have localized RT 3.7.26 and Rtir 2.3 for our needs. But one more
>> thing left to finalize it. When we link an incident report to an
>> incident we have to take the ticket first then.I think this step is
>> meaningless.(At least from my POV) Why do we have to own the ticket to
>> link it? And how can I disable this functionality? I mean I want to
>> Create or Link an Incident to the Incident Report without taking it. I
>> have tried to change or modify the code at local/html/RTIR/Display.html
>> and some more files but couldn't achieve.(but know some ugly and dirty
>> ways to do it which may also break most of the functionality of RTIR) I
>> will be glad to you if anyone can help.
>>
>>
>> Thanx in advance and Best To All,
>>
>> Caglar
>> _______________________________________________
>> Rtir mailing list
>> Rtir@lists.bestpractical.com
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>>
> 
> 
> 

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