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List:       rtir
Subject:    Re: [Rtir] Odd behaviour
From:       Jesse Vincent <jesse () bestpractical ! com>
Date:       2008-06-02 15:22:19
Message-ID: 017558C0-8BF7-44E4-99A3-FDD89C9E5A28 () bestpractical ! com
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On Jun 2, 2008, at 10:10 AM, Tony Arnold wrote:

> I have two instances of RT (3.0.12) and RTIR (1.0.5). One was cloned
> from the other and then the base Debian system was upgraded while
> keeping the versions of RT and RTIR the same. I've applied a couple of
> patches to deal with the change in operating system version and
> particularly a change to the Mason PERl module.
>
> Both instances are pointing to the same MySQL database. The only
> difference is the $WebBaseURL variable is different between the two,  
> as
> far as I can tell.
>
> The problem is the two instances show a different number of unlinked
> reports on the main RTIR page. The newer one seems to be showing all  
> the
> rejected and linked open reports (over 5000 of them!).
>
> Could this be due to the different URL's used, or is there something  
> else?
>

At a rough guess, I'm betting on 'Different versions of  
DBIx::SearchBuilder'

> Any ideas would be much appreciated.
>
> Regards,
> Tony.
> -- 
> Tony Arnold,                        Tel: +44 (0) 161 275 6093
> Head of IT Security,                Fax: +44 (0) 870 136 1004
> University of Manchester,           Mob: +44 (0) 773 330 0039
> Manchester M13 9PL.                 Email:  
> tony.arnold@manchester.ac.uk
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>


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