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List:       rtir
Subject:    [Rtir] Tickets revert ot RT view
From:       tony.arnold () manchester ! ac ! uk (Tony Arnold)
Date:       2007-07-12 5:52:43
Message-ID: 4695F9E2.5040807 () manchester ! ac ! uk
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Jesse,

Jesse Vincent wrote:
> 
> On Jul 11, 2007, at 6:17 AM, Tony Arnold wrote:
> 
>> When I reply to an incident report in RTIR, the result is an RT view of
>> the ticket rather than an RTIR view, which is a bit annoying. Is this a
>> known problem or do I have a configuration issue or other issue
>> somewhere?
>>
> 
> That sounds a bit funny. I know that doesn't happen in more recent
> versions.

Carlos has provided a patch that fixes this issue.

Regards,
Tony.
-- 
Tony Arnold, IT Security Coordinator, University of Manchester,
IT Services Division, Kilburn Building, Oxford Road, Manchester M13 9PL.
T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
E: tony.arnold@manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold

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