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List: rt-users
Subject: Re: [rt-users] 'negative' Business Hours in international environments
From: Adam Thompson <athompso () athompso ! net>
Date: 2014-01-31 19:40:00
Message-ID: 1c7a19cc61c1f4b77bd2ec51a5d29060 () server ! athompso ! net
[Download RAW message or body]
On 2014-01-29 16:33, Vitalik Yahoo wrote:
>> I am using:
Business-Hours-0.10_01 and RT-Extension-SLA-0.07.
>> I have a follow-up
question to this thread:
http://www.gossamer-threads.com/lists/rt/users/106929 [1]
>> I would
like to implement this syntax but in our 24/7 operation Monday actually
starts 7:00pm Sunday in order to align actually with the Shifts around
the globe. First shift is APJ because the day begins there, i..e Monday
morning begins in APJ at 7:00PM ET which is still Sunday in US.
>> Is
there a way to have 'Monday' Start on Sunday 7:00pm ET? i.e. 'Monday',
Start => '-05:00',End=>'19:00'}
>> %RT::ServiceBusinessHours = (
>>
>> 'weekday' => {
>> 0 => { Name => 'Sunday', Start => '19:00', End =>
'24:00' },
>> 1 => { Name => 'Monday', Start => '00:00', End => '24:00'
},
>> 2 => { Name => 'Tuesday', Start => '00:00', End => '24:00' },
>>
3 => { Name => 'Wednesday', Start => '00:00', End => '24:00' },
>> 4 =>
{ Name => 'Thursday', Start => '00:00', End => '24:00' },
>> 5 => {
Name => 'Friday', Start => '00:00', End => '19:00' },
>> holidays =>
[qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 2014-11-27 2014-11-28
)],
>> },
>> );
Would it be possible to simply run your entire RT
server in the APJ timezone, and work around the problem that way?
-Adam
athompso@athompso.net
Links:
------
[1]
http://www.gossamer-threads.com/lists/rt/users/106929
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<p>On 2014-01-29 16:33, Vitalik Yahoo wrote:</p>
<blockquote type="cite" style="padding-left:5px; border-left:#1010ff 2px solid; \
margin-left:5px; width:100%"><!-- html ignored --><!-- head ignored --><!-- meta \
ignored --> <blockquote type="cite" style="padding-left:5px; border-left:#1010ff 2px \
solid; margin-left:5px; width:100%"> <div dir="ltr">
<div><span style="font-family: arial,sans-serif; font-size: 13px; white-space: \
nowrap;">I am using: </span><span style="font-family: arial, sans-serif;"><span \
style="white-space: nowrap;">Business-Hours-0.10_01 \
and RT-Extension-SLA-0.07.</span></span></div> <div><span style="font-family: \
arial,sans-serif; font-size: 13px; white-space: nowrap;">I have a follow-up question \
to this thread: </span><span style="font-family: arial, sans-serif;"><span \
style="white-space: nowrap;"><a \
href="http://www.gossamer-threads.com/lists/rt/users/106929">http://www.gossamer-threads.com/lists/rt/users/106929</a></span></span></div>
<div><span style="white-space: nowrap; font-family: arial, sans-serif;">I would like \
to implement this syntax but in our 24/7 operation Monday actually starts 7:00pm \
Sunday in order to align actually with the Shifts around the globe. First shift \
is APJ because the day begins there, i..e Monday morning begins in APJ at 7:00PM ET \
which is still Sunday in US.</span></div> <div><span style="white-space: nowrap; \
font-family: arial, sans-serif;">Is there a way to have 'Monday' Start on Sunday \
7:00pm ET? i.e. 'Monday', Start => '-05:00',End=>'19:00'}</span></div> \
<div><span style="font-family: arial, sans-serif; font-size: \
13px;">%RT::ServiceBusinessHours = (</span></div> <div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> \
'weekday' => {</div> <div style="font-family: \
arial,sans-serif; font-size: 13px;"> \
0 => { Name => 'Sunday', Start => '19:00', End => '24:00' },</div> \
<div style="font-family: arial,sans-serif; font-size: 13px;"> \
1 => { Name => 'Monday', Start => \
'00:00', End => '24:00' },</div> <div style="font-family: arial,sans-serif; \
font-size: 13px;"> 2 => { \
Name => 'Tuesday', Start => '00:00', End => '24:00' },</div> <div \
style="font-family: arial,sans-serif; font-size: 13px;"> \
3 => { Name => 'Wednesday', Start => '00:00', \
End => '24:00' },</div> <div style="font-family: arial,sans-serif; font-size: \
13px;"> 4 => { Name => \
'Thursday', Start => '00:00', End => '24:00' },</div> <div style="font-family: \
arial,sans-serif; font-size: 13px;"> \
5 => { Name => 'Friday', Start => '00:00', End => '19:00' },</div> \
<div style="font-family: arial,sans-serif; font-size: 13px;"> \
holidays => [qw(01-01 12-25 2014-05-26 \
2014-07-04 2014-09-01 2014-11-27 2014-11-28 )],</div> <div style="font-family: \
arial,sans-serif; font-size: 13px;"> \
},</div> <div style="font-family: arial,sans-serif; font-size: 13px;"> \
);</div> </div>
</div>
</blockquote>
</blockquote>
<p>Would it be possible to simply run your entire RT server in the APJ timezone, and \
work around the problem that way?</p> <p>-Adam<br /> athompso@athompso.net</p>
<p> </p>
<div> </div>
</body></html>
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