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List: rt-users
Subject: Re: [rt-users] Change Queue
From: Bryon Baker <bbaker () copesan ! com>
Date: 2013-09-27 0:55:54
Message-ID: c9ec5a4dc8a1496f8d7948c0865f35ab () DM2PR05MB430 ! namprd05 ! prod ! outlook ! com
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Thanks Landon for the tips and info. The suggestions are working great and I am \
moving on.
Also by the way there is not an action of this type in the actions directory.
Again Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.com<mailto:cstephan@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
From: Landon Stewart [mailto:lstewart@iweb.com]
Sent: Thursday, September 26, 2013 5:57 PM
To: Bryon Baker
Cc: RT Users
Subject: Re: [rt-users] Change Queue
On 26 September 2013 10:45, Bryon Baker \
<bbaker@copesan.com<mailto:bbaker@copesan.com>> wrote: Ok tried something on my own I \
copied "SetPriority.pm" module to ChangeQueue.pm and change code to
When I try and execute this with rt-crontool I get
[Thu Sep 26 17:39:21 2013] [critical]: Failed to load module RT::Action::ChangeQueue. \
() at /usr/bin/rt-crontool line 305. (/usr/lib/perl5/vendor_perl/5.16.2/RT.pm:400) \
Failed to load module RT::Action::ChangeQueue. () at /usr/bin/rt-crontool line 305.
I have compared the permissions on both file and everything looks the same.
package RT::Action::ChangeQueue;
use base 'RT::Action';
use strict;
use warnings;
#Do what we need to do and send it out.
#What does this type of Action does
sub Describe {
my $self = shift;
return (ref $self . " will set a ticket's priority to the argument provided.");
That looks weird... ref $self? That'd probably return "HASH will set ticket's..." \
or something. I'd nuke it entirely anyway since you don't need this sub.
sub Prepare {
# nothing to prepare
return 1;
}
Nuke this since you don't need it.
sub Commit {
my $self = shift;
my $currentqueue = $ticket->Queue;
You haven't dereferenced $self->TicketObj into $ticket yet above.
## Did this to validate what is happening before I do it.
print "Current Queue $currentqueue, New Queue $self->Argument\n";
# $self->TicketObj->SetQueue($self->Argument);
}
This print line would be interpreted as:
print "Current Queue ".$currentqueue.", New Queue ".$self."->Argument\n";
Probably not what you want...
By the way there might already be an action called SetQueue.pm in your \
lib/RT/Actions/ directory.
If you want to keep working on your module though - try this. This ChangeQueue.pm \
should be located in /opt/rt4/lib/RT/Action/ or equivalent. I've removed SetQueue() \
like you did so it won't actually modify the ticket.
package RT::Action::ChangeQueue;
use base 'RT::Action';
use strict;
use warnings;
sub Commit {
my $self = shift;
my $ticket = $self->TicketObj;
my $cq = $ticket->Queue;
my $nq = $self->Argument;
print "Current Queue $cq, New Queue $nq\n";
# or
print "Current Queue ".$self->TicketObj->Queue.", New Queue \
".$self->Argument."\n"; # or
print "Current Queue ".$ticket->Queue.", New Queue ".$self->Argument."\n";
}
RT::Base->_ImportOverlays();
1;
Give this line a new Queue ID# and a ticket # and watch the magic:
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --action \
RT::Action::ChangeQueue --action-arg "<qid>" --transaction first --verbose \
--search-arg 'id = <ticketid>'
--
Landon Stewart :: lstewart@iweb.com<mailto:lstewart@iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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<p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks \
Landon for the tips and info. The suggestions are working great and I am moving \
on.<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Also \
by the way there is not an action of this type in the actions \
directory.<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Again \
Thanks<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon \
Baker<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network \
Operations Manager<o:p></o:p></span></p> <p class="MsoNormal"><b><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> \
- Specialists in Pest Solutions<o:p></o:p></span></i></b></p> <p \
class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 \
• 262-783-6261 ext. 2296<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a \
href="mailto:cstephan@copesan.com">bbaker@copesan.com</a><o:p></o:p></span></p> <p \
class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a \
href="http://www.copesan.com/"><span \
style="color:black">www.copesan.com</span></a><o:p></o:p></span></p> <p \
class="MsoNormal"><b><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing \
North America with Local Care"</span></i></b><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> \
Landon Stewart [mailto:lstewart@iweb.com] <br>
<b>Sent:</b> Thursday, September 26, 2013 5:57 PM<br>
<b>To:</b> Bryon Baker<br>
<b>Cc:</b> RT Users<br>
<b>Subject:</b> Re: [rt-users] Change Queue<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<p class="MsoNormal">On 26 September 2013 10:45, Bryon Baker <<a \
href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>> \
wrote:<o:p></o:p></p> <p class="MsoNormal">Ok tried something on my own I copied \
"SetPriority.pm" module to ChangeQueue.pm and change code to<br> <br>
When I try and execute this with rt-crontool I get<br>
<br>
[Thu Sep 26 17:39:21 2013] [critical]: Failed to load module RT::Action::ChangeQueue. \
() at /usr/bin/rt-crontool line 305. \
(/usr/lib/perl5/vendor_perl/5.16.2/RT.pm:400)<br> Failed to load module \
RT::Action::ChangeQueue. () at /usr/bin/rt-crontool line 305.<br> <br>
I have compared the permissions on both file and everything looks the same.<br>
<br>
package RT::Action::ChangeQueue;<br>
use base 'RT::Action';<br>
<br>
use strict;<br>
use warnings;<br>
<br>
#Do what we need to do and send it out.<br>
<br>
#What does this type of Action does<br>
<br>
sub Describe {<br>
my $self = shift;<br>
return (ref $self . " will set a ticket's priority to the argument \
provided.");<o:p></o:p></p> <div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">That looks weird… ref $self? That'd probably \
return "HASH will set ticket's…" or something. I'd nuke it \
entirely anyway since you don't need this sub.<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in \
6.0pt;margin-left:4.8pt;margin-right:0in"> <p class="MsoNormal">sub Prepare \
{<br> # nothing to prepare<br>
return 1;<br>
}<o:p></o:p></p>
</blockquote>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Nuke this since you don't need it.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in \
6.0pt;margin-left:4.8pt;margin-right:0in"> <p class="MsoNormal">sub Commit {<br>
my $self = shift;<br>
my $currentqueue = $<b>ticket</b>->Queue;<o:p></o:p></p>
</blockquote>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">You haven't dereferenced $self->TicketObj into $ticket yet \
above.<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in \
6.0pt;margin-left:4.8pt;margin-right:0in"> <p class="MsoNormal">## Did this to \
validate what is happening before I do it.<br> print "Current \
Queue $currentqueue, New Queue <b>$self->Argument</b>\n";<br> # \
$self->TicketObj->SetQueue($self->Argument);<br> <br>
}<o:p></o:p></p>
</blockquote>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">This print line would be interpreted as:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">print "Current Queue ".$currentqueue.", New Queue \
".$self."->Argument\n"; <o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Probably not what you want… <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><b><u>By the way there might already be an action \
called SetQueue.pm in your lib/RT/Actions/ directory.</u></b><o:p></o:p></p> \
</div> <div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">If you want to keep working on your module though - try this. \
This ChangeQueue.pm should be located in /opt/rt4/lib/RT/Action/ or \
equivalent. I've removed SetQueue() like you did so it won't actually modify \
the ticket.<o:p></o:p></p> </div>
<div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">package \
RT::Action::ChangeQueue;<br> use base 'RT::Action';<br>
<br>
use strict;<br>
use warnings;<br>
<br>
sub Commit {<br>
my $self = shift;</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> \
my $ticket = $self->TicketObj;<br> my $cq = \
$ticket->Queue;</span><o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> \
my $nq = $self->Argument;</span><o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><br>
print "Current Queue $cq, New Queue \
$nq\n";</span><o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> \
# or</span><o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> \
print "Current Queue ".$self->TicketObj->Queue.", New Queue \
".$self->Argument."\n";</span><o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> \
# or</span><o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> \
print "Current Queue ".$ticket->Queue.", New Queue \
".$self->Argument."\n";</span><o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier \
New"">}</span><o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><br>
RT::Base->_ImportOverlays();<br>
<br>
1;</span><o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Give this line a new Queue ID# and a ticket # and watch the \
magic:<o:p></o:p></p> </div>
<div>
<p class="MsoNormal">/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --action \
RT::Action::ChangeQueue --action-arg "<qid>" --transaction first \
--verbose --search-arg 'id = <ticketid>'<o:p></o:p></p> </div>
</div>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"><span \
style="font-family:"Arial","sans-serif"">Landon Stewart :: \
</span><a href="mailto:lstewart@iweb.com" target="_blank"><span \
style="font-family:"Arial","sans-serif"">lstewart@iweb.com</span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"><span \
style="font-family:"Arial","sans-serif"">Lead Specialist, Abuse \
and Security Management<br> Spécialiste principal, gestion des abus et sécurité<br>
<a href="http://iweb.com" target="_blank">http://iweb.com</a> :: +1 (888) \
909-4932</span><o:p></o:p></p> <div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
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