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List:       rt-users
Subject:    Re: [rt-users] no new tickets for Mail Delivery failures.
From:       Arun ragini <arunragini () gmail ! com>
Date:       2013-09-19 5:43:28
Message-ID: CALbP1_XRugWSK_dGpDSLCPTPL9zCziaQ_Hm=mpJn3=sf1VYEMw () mail ! gmail ! com
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Thanks for the inputs Robert,

I can't keep track of every MAILER-DAEMON@some-mail so I wrote a scrip
which will reject when I receive a mail from /MAILER-DAEMON/i


Thanks
Arun


On Wed, Sep 18, 2013 at 9:36 PM, Robert McNicholas
<robm@eecs.berkeley.edu>wrote:

> Hi Arun,
>
> We have a similar set up where new users are automatically created for
> incoming tickets.
>
> What I did was to find the MAILER-DAEMON user in our database and
> uncheck the box that says, "Let this user access RT".  Now when mail
> comes in from that user, it is rejected with a "no permission" error.
>
> This solution has also worked for keeping another group's ticketing
> system from opening tickets in our system with its autoreplies. :-)
>
> Hope this helps,
>
> -Rob
> Dept. of Electrical Engineering & Computer Sciences
> UC Berkeley
>
> On 9/17/2013 2:35 AM, Arun ragini <arunragini@gmail.com>  wrote:
> > Hi All,
> >
> > Is there any way to stop creating new tickets for mail delivery failures
> > when RT creates tickets.
> >
> > Currently if I create a ticket with email account which doesn't exit.
> > The returned mail  creates new ticket.
> >
> > Thanks
> > Arun
> >
> > --
> > www.opensourcer.net <http://www.opensourcer.net>
> >
> >
> >
>



-- 
www.opensourcer.net

[Attachment #5 (text/html)]

<div dir="ltr"><div><div>Thanks for the inputs Robert, <br><br></div>I can&#39;t keep \
track of every MAILER-DAEMON@some-mail so I wrote a scrip which will reject when I \
receive a mail from /MAILER-DAEMON/i<br><br></div><div> \
<br></div>Thanks<br>Arun<br></div><div class="gmail_extra"><br><br><div \
class="gmail_quote">On Wed, Sep 18, 2013 at 9:36 PM, Robert McNicholas <span \
dir="ltr">&lt;<a href="mailto:robm@eecs.berkeley.edu" \
target="_blank">robm@eecs.berkeley.edu</a>&gt;</span> wrote:<br> <blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex">Hi Arun,<br> <br>
We have a similar set up where new users are automatically created for<br>
incoming tickets.<br>
<br>
What I did was to find the MAILER-DAEMON user in our database and<br>
uncheck the box that says, &quot;Let this user access RT&quot;.  Now when mail<br>
comes in from that user, it is rejected with a &quot;no permission&quot; error.<br>
<br>
This solution has also worked for keeping another group&#39;s ticketing<br>
system from opening tickets in our system with its autoreplies. :-)<br>
<br>
Hope this helps,<br>
<br>
-Rob<br>
Dept. of Electrical Engineering &amp; Computer Sciences<br>
UC Berkeley<br>
<div><div class="h5"><br>
On 9/17/2013 2:35 AM, Arun ragini &lt;<a \
href="mailto:arunragini@gmail.com">arunragini@gmail.com</a>&gt;  wrote:<br> &gt; Hi \
All,<br> &gt;<br>
&gt; Is there any way to stop creating new tickets for mail delivery failures<br>
&gt; when RT creates tickets.<br>
&gt;<br>
&gt; Currently if I create a ticket with email account which doesn&#39;t exit.<br>
&gt; The returned mail  creates new ticket.<br>
&gt;<br>
&gt; Thanks<br>
&gt; Arun<br>
&gt;<br>
&gt; --<br>
</div></div>&gt; <a href="http://www.opensourcer.net" \
target="_blank">www.opensourcer.net</a> &lt;<a href="http://www.opensourcer.net" \
target="_blank">http://www.opensourcer.net</a>&gt;<br> &gt;<br>
&gt;<br>
&gt;<br>
</blockquote></div><br><br clear="all"><br>-- <br><a \
href="http://www.opensourcer.net" target="_blank">www.opensourcer.net</a> </div>



-- 
RT Training in New York, October 8th and 9th: http://bestpractical.com/training

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