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List: rt-users
Subject: Re: [rt-users] =?utf-8?q?updating_ticket=27s_created_field?=
From: Alexander Sagratyan <fm100terra () mail ! ru>
Date: 2012-06-28 6:07:51
Message-ID: 1340863671.346347050 () f204 ! mail ! ru
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Thanks Ruslan.
Yes, date format and timezone is ISO UTC. As I've understood RT stores datetimes in \
ISO UTC internally and when displaying - converts correspondingly in local configured \
timezone.
Thu, 28 Jun 2012 00:19:41 +0300 от Ruslan Zakirov <ruz@bestpractical.com>:
Hi,
RT::Date->ISO in UTC TZ.
On Wed, Jun 27, 2012 at 1:11 AM, Alexander Sagratyan <fm100terra@mail.ru> wrote:
> Some progress....I was experimenting with __Set method. So far it is able
> to alter Created field. But cannot define what datetime format to feed this
> method.
>
>
> Tue, 26 Jun 2012 17:34:53 -0400 от Kevin Riggle <kevinr@bestpractical.com>:
>
> Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400
> 2012:
> > Hello.
> >
> > I am struggling with the following problem without a success: task is to
> > update Created and Started fields of a ticket inside a custom scrip. I have
> > found SetStarted method, but not SetCreated. Is it possible to update
> > Created field manually inside a scrip?
>
> Created is set by the RT system when the ticket is created, and can't be
> updated manually.
>
> - Kevin
>
>
--
Best regards, Ruslan.
[Attachment #3 (text/html)]
<HTML><BODY>Thanks Ruslan.<br><br>Yes, date format and timezone is ISO UTC. As I've \
understood RT stores datetimes in ISO UTC internally and when displaying - converts \
correspondingly in local configured timezone.<br><br><br>Thu, 28 Jun 2012 00:19:41 \
+0300 от Ruslan Zakirov <ruz@bestpractical.com>:<br> <blockquote \
style="border-left:1px solid #0857A6; margin:10px; padding:0 0 0 10px;" \
class="mailru-blockquote"> <div id=""><div class="js-helper js-readmsg-msg">
<style type="text/css"></style>
<div id="style_13408319900000000673" class="mr_read__body">
<base target="_self" href="http://e.mail.ru/cgi-bin/">
<div id="style_13408319900000000673_BODY">Hi,<br>
<br>
RT::Date->ISO in UTC TZ.<br>
<br>
On Wed, Jun 27, 2012 at 1:11 AM, Alexander Sagratyan <<a \
href="sentmsg?compose&To=fm100terra@mail.ru">fm100terra@mail.ru</a>> \
wrote:<br> > Some progress....I was experimenting with __Set method. So far \
it is able<br> > to alter Created field. But cannot define what datetime format to \
feed this<br> > method.<br>
><br>
><br>
> Tue, 26 Jun 2012 17:34:53 -0400 от Kevin Riggle <<a \
href="sentmsg?compose&To=kevinr@bestpractical.com">kevinr@bestpractical.com</a>>:<br>
><br>
> Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400<br>
> 2012:<br>
>> Hello.<br>
>><br>
>> I am struggling with the following problem without a success: task is to<br>
>> update Created and Started fields of a ticket inside a custom scrip. I \
have<br> >> found SetStarted method, but not SetCreated. Is it possible to \
update<br> >> Created field manually inside a scrip?<br>
><br>
> Created is set by the RT system when the ticket is created, and can't be<br>
> updated manually.<br>
><br>
> - Kevin<br>
><br>
><br>
<br>
<br>
<br>
-- <br>
Best regards, Ruslan.<br>
</div>
<base target="_self" href="http://e.mail.ru/cgi-bin/">
</div>
</div>
</div>
</blockquote>
<br></BODY></HTML>
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