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List:       rt-users
Subject:    Re: [rt-users] Misleading message sent by
From:       Aline Guedes <aline.guedes () gmail ! com>
Date:       2011-11-30 16:07:47
Message-ID: CAJQ9hN1idT+H5BELzPihrFzohZDLsXG1MqvpTtO0WgzGO3r3zQ () mail ! gmail ! com
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Thanks for your suggestion Albert.

I decided to create a patch and change the message in my RT instance though
:)

Best regards,
Aline

On Wed, Nov 30, 2011 at 12:35 PM, Albert Shih <Albert.Shih@obspm.fr> wrote:

>  Le 21/10/2011 à 18:18:55-0200, Aline Guedes a écrit
> > Hello,
> >
> > I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open
> a
> > ticket with status "Stalled", I get an email with the following error
> message:
> >
> > "Couldn't create ticket from message with commands, fallback to standard
> > mailgate.
> >
> > Error: New tickets can not have status 'stalled' in this queue."
>
> You can change that by putting
>
>        transitions => {
>            ''       => [qw(new open resolved stalled)],
>
>            # from   => [ to list ],
>            new      => [qw(open stalled resolved rejected deleted)],
>            open     => [qw(new stalled resolved rejected deleted)],
>            stalled  => [qw(new open rejected resolved deleted)],
>            resolved => [qw(new open stalled rejected deleted)],
>            rejected => [qw(new open stalled resolved deleted)],
>            deleted  => [qw(new open stalled rejected resolved)],
>        },
>
> instead
>
>        transitions => {
>            ''       => [qw(new open resolved)],
>
>            # from   => [ to list ],
>            new      => [qw(open stalled resolved rejected deleted)],
>            open     => [qw(new stalled resolved rejected deleted)],
>            stalled  => [qw(new open rejected resolved deleted)],
>            resolved => [qw(new open stalled rejected deleted)],
>            rejected => [qw(new open stalled resolved deleted)],
>            deleted  => [qw(new open stalled rejected resolved)],
>        },
>
>
> in the
>
>        Set(%Lifecycles
>
> in your
>
>        RT_SiteConfig.pm
>
> to allow RT create new ticket with stalled status.
>
> Regards.
>
> JAS
>
> --
> Albert SHIH
> DIO batiment 15
> Observatoire de Paris
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> Téléphone : 01 45 07 76 26/06 86 69 95 71
> Heure local/Local time:
> mer 30 nov 2011 15:33:51 CET
>

[Attachment #5 (text/html)]

Thanks for your suggestion Albert.<br><br>I decided to create a patch and change the \
message in my RT instance though :)<br><br>Best regards,<br>Aline<br><br><div \
class="gmail_quote">On Wed, Nov 30, 2011 at 12:35 PM, Albert Shih <span \
dir="ltr">&lt;<a href="mailto:Albert.Shih@obspm.fr">Albert.Shih@obspm.fr</a>&gt;</span> \
wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex;"> Le 21/10/2011 à 18:18:55-0200, Aline Guedes a écrit<br> \
<div class="im">&gt; Hello,<br> &gt;<br>
&gt; I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a<br>
&gt; ticket with status &quot;Stalled&quot;, I get an email with the following error \
message:<br> &gt;<br>
&gt; &quot;Couldn&#39;t create ticket from message with commands, fallback to \
standard<br> &gt; mailgate.<br>
&gt;<br>
&gt; Error: New tickets can not have status &#39;stalled&#39; in this \
queue.&quot;<br> <br>
</div>You can change that by putting<br>
<br>
        transitions =&gt; {<br>
            &#39;&#39;       =&gt; [qw(new open resolved stalled)],<br>
<br>
            # from   =&gt; [ to list ],<br>
            new      =&gt; [qw(open stalled resolved rejected deleted)],<br>
            open     =&gt; [qw(new stalled resolved rejected deleted)],<br>
            stalled  =&gt; [qw(new open rejected resolved deleted)],<br>
            resolved =&gt; [qw(new open stalled rejected deleted)],<br>
            rejected =&gt; [qw(new open stalled resolved deleted)],<br>
            deleted  =&gt; [qw(new open stalled rejected resolved)],<br>
        },<br>
<br>
instead<br>
<br>
        transitions =&gt; {<br>
            &#39;&#39;       =&gt; [qw(new open resolved)],<br>
<br>
            # from   =&gt; [ to list ],<br>
            new      =&gt; [qw(open stalled resolved rejected deleted)],<br>
            open     =&gt; [qw(new stalled resolved rejected deleted)],<br>
            stalled  =&gt; [qw(new open rejected resolved deleted)],<br>
            resolved =&gt; [qw(new open stalled rejected deleted)],<br>
            rejected =&gt; [qw(new open stalled resolved deleted)],<br>
            deleted  =&gt; [qw(new open stalled rejected resolved)],<br>
        },<br>
<br>
<br>
in the<br>
<br>
        Set(%Lifecycles<br>
<br>
in your<br>
<br>
        RT_SiteConfig.pm<br>
<br>
to allow RT create new ticket with stalled status.<br>
<br>
Regards.<br>
<br>
JAS<br>
<span class="HOEnZb"><font color="#888888"><br>
--<br>
Albert SHIH<br>
DIO batiment 15<br>
Observatoire de Paris<br>
5 Place Jules Janssen<br>
92195 Meudon Cedex<br>
Téléphone : 01 45 07 76 26/06 86 69 95 71<br>
Heure local/Local time:<br>
mer 30 nov 2011 15:33:51 CET<br>
</font></span></blockquote></div><br>



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