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List:       rt-users
Subject:    [rt-users] Customize Quicksearch RT 4.0.4
From:       Sean McDaid <seanmcdaid2000 () gmail ! com>
Date:       2011-11-30 13:14:18
Message-ID: CANLQjM33ZzRhMi9Gj4f8ad3SHsVi2uw05zZ9PTx+gh4g8Z6b4g () mail ! gmail ! com
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Hi,

I have upgraded to RT 4. I have defined a few different custom statuses in
RT_SIteConfig such as:

Set(%Lifecycles,
    default => {
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled', 'next_rel', 'inv_pend',
'cust_info' ],
        inactive        => [ 'resolved', 'rejected', 'deleted' ],

When I log in I see the QuickSearch includes these columns (''next_rel,
'inv_pend', 'cust_info').

The summaries "Active Tickets I own" and "Waiting Tickets I own" group
tickets by state (ie. Active or Waiting) regardless of their status.

Is there a way to customize the Quicksearch to group by state, ie. 3
columns "Active", "Waiting", "Planning"?

Also where can the state of a status be defined, for example "cust_info"
should be a Waiting state?

Thanks for any help
Sean

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Hi, <br><br>I have upgraded to RT 4. I have defined a few different custom statuses \
in RT_SIteConfig such as:<br><br>Set(%Lifecycles,<br>    default =&gt; {<br>        \
initial         =&gt; [ &#39;new&#39; ],<br>        active          =&gt; [ \
&#39;open&#39;, &#39;stalled&#39;, &#39;next_rel&#39;, &#39;inv_pend&#39;, \
&#39;cust_info&#39; ],<br>  inactive        =&gt; [ &#39;resolved&#39;, \
&#39;rejected&#39;, &#39;deleted&#39; ],<br><br>When I log in I see the QuickSearch \
includes these columns (&#39;&#39;next_rel, &#39;inv_pend&#39;, &#39;cust_info&#39;). \
<br> <br>The summaries &quot;Active Tickets I own&quot; and &quot;Waiting Tickets I \
own&quot; group tickets by state (ie. Active or Waiting) regardless of their \
status.<br><br>Is there a way to customize the Quicksearch to group by state, ie. 3 \
columns &quot;Active&quot;, &quot;Waiting&quot;, &quot;Planning&quot;?<br> <br>Also \
where can the state of a status be defined, for example &quot;cust_info&quot; should \
be a Waiting state?<br><br>Thanks for any help<br>Sean<br><br>



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