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List: rt-users
Subject: [rt-users] RES: Select Especif Comments from an Ticket to an
From: "Luciano Ernesto da Silva" <luciano () cpd ! ufrgs ! br>
Date: 2011-11-28 14:38:55
Message-ID: 87C8AADF9E20C14C811B0AFA1747DA540216DF02 () filipides ! ad ! ufrgs ! br
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Thank You for you help!
Luciano
De: pleh.info@gmail.com [mailto:pleh.info@gmail.com] Em nome de Bart
Enviada em: segunda-feira, 28 de novembro de 2011 12:24
Para: Luciano Ernesto da Silva
Cc: RT-Users@lists.bestpractical.com
Assunto: Re: [rt-users] Select Especif Comments from an Ticket to an
Article RT 4.0.2
You'll have to create at least one CF specifically for Articles (text
area type) and apply it to the articles. After that you should be able
to select that CF when creating an article.
We use two CF's, one for the question and another for the answer. (very
basic)
-- Bart
Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva
<luciano@cpd.ufrgs.br> het volgende:
Hello,
When I try extract an article, I have this message on ticket:
"Use the dropdown menus to select which ticket updates you want to
extract into a new article. You can insert ticket content into any
freeform, text or wiki field."
But the dropdown "Field" is empty. Should have an "yes" and "no" for
specific comments that I want extract to an article?
Luciano
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain - November 28 & 29, 2011
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class=WordSection1><p class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank You \
for you help!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US \
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style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Luciano<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De:</span></b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pleh.info@gmail.com \
[mailto:pleh.info@gmail.com] <b>Em nome de </b>Bart<br><b>Enviada em:</b> \
segunda-feira, 28 de novembro de 2011 12:24<br><b>Para:</b> Luciano Ernesto da \
Silva<br><b>Cc:</b> RT-Users@lists.bestpractical.com<br><b>Assunto:</b> Re: \
[rt-users] Select Especif Comments from an Ticket to an Article RT \
4.0.2<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p \
class=MsoNormal>You'll have to create at least one CF specifically for Articles (text \
area type) and apply it to the articles. After that you should be able to select that \
CF when creating an article.<o:p></o:p></p><div><p \
class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>We use two CF's, \
one for the question and another for the answer. (very \
basic)<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br \
clear=all>-- Bart<br><br><o:p></o:p></p><div><p class=MsoNormal>Op 28 november 2011 \
13:28 schreef Luciano Ernesto da Silva <<a \
href="mailto:luciano@cpd.ufrgs.br">luciano@cpd.ufrgs.br</a>> het \
volgende:<o:p></o:p></p><div><div><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
lang=EN-US>Hello,</span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>When I \
try extract an article, I have this message on ticket:</span><o:p></o:p></p><p \
class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span \
lang=EN-US>“Use the dropdown menus to select which ticket updates you want to \
extract into a new article. You can insert ticket content into any freeform, text or \
wiki field.”</span></i><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>But the \
dropdown “<i>Field</i>” is empty. Should have an “yes” and \
“no” for specific comments that I want extract to an article? \
</span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US \
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style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US \
style='color:#888888'>Luciano</span><span \
style='color:#888888'><o:p></o:p></span></p></div></div><p \
class=MsoNormal><br>--------<br>RT Training Sessions (<a \
href="http://bestpractical.com/services/training.html" \
target="_blank">http://bestpractical.com/services/training.html</a>)<br>* \
Barcelona, Spain — November 28 & 29, 2011<o:p></o:p></p></div><p \
class=MsoNormal><o:p> </o:p></p></div></div></body></html>
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain — November 28 & 29, 2011
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