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List:       rt-users
Subject:    [rt-users] See all tickes w same domain
From:       Rolf Schaufelberger <rs () plusw ! de>
Date:       2011-07-28 12:40:34
Message-ID: D0B1E49E-7DD7-4657-AF50-4DB18F5A6127 () plusw ! de
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Hi, 

I have a queue where all  my customers can create tickets (normally by email), 
and when they login they see only their tickets.
Now, if a have a customer where many users create tickets,
how do I have to configure my system, so that all users from a client (company) can \
see all tickets from that company ?  
The  association could either be , that the domain part of the email address is the \
same, or  option 2, the  value of  a ticket custom fileld  has a value of 'blah' , or \
I could create a group  for that company, assign all users and then show tickets with \
requestors of that group  ? 

What is the best way to do solve this?

Rolf Schaufelberger






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