[prev in list] [next in list] [prev in thread] [next in thread] 

List:       rt-users
Subject:    Re: [rt-users] Keep reply subject as Site Name
From:       Thomas Sibley <trs () bestpractical ! com>
Date:       2011-02-28 21:25:17
Message-ID: 4D6C12BD.1040600 () bestpractical ! com
[Download RAW message or body]

On 28 Feb 2011 14:36, Vance Walsh wrote:
> So our $rtname is CA
> 
> When a ticket sits in our General Queue which we renames to Unassigned
> any replies sent on those tickets use $Ticket which is CA # (ticket number)
> 
> When we move the ticket to our Desktop Queue and reply the subject
> changes to Desktop # (ticket number)

You don't say what RT version you're running, but that sounds like you
have a queue subject tag set for your Desktop queue.  Check on the Queue
configuration page.

Thomas

> Is there a way to have RT maintain the CA rather than changing to the
> quese name.
> 
> Is there something I can use like $TicketID vs Ticket to get it just to
> use the tucket number and I can put CA in manually in the templates?
[prev in list] [next in list] [prev in thread] [next in thread]