[prev in list] [next in list] [prev in thread] [next in thread]
List: rt-users
Subject: Re: [rt-users] autoreply based on language on user profile
From: Gilbert Rebeiro <gilbert () dido ! ca>
Date: 2011-02-24 14:41:01
Message-ID: 4D666DFD.40405 () dido ! ca
[Download RAW message or body]
Hi Kevin,
Can you suggest an example that would be helpful with a link.
I have looked over quite a few and am not sure I understand.
Thanks in advance for your help.
Gilbert.
On 23/02/2011 10:06 PM, Kevin Falcone wrote:
> On Wed, Feb 23, 2011 at 09:20:49PM -0500, Gilbert Rebeiro wrote:
>> Hi,
>>
>> I would like to know if it is possible (and if so, any help to get
>> working) to autoreply to a new ticket based on the language field in
>> the user profile.
>>
>> Default to English template before user profile is set.
> Templates can contain perl code and there are examples in the wiki of
> loading alternate templates based on user conditions. You'll want to
> look into that.
>
> You should also thing about what happens when you have two requestors
> with two different languages.
>
> -kevin
[prev in list] [next in list] [prev in thread] [next in thread]
Configure |
About |
News |
Add a list |
Sponsored by KoreLogic