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List:       rt-users
Subject:    [rt-users] R:  R:  mail body: HTML with embedded CSS
From:       Guadagnino Cristiano <guadagnino.cristiano () creval ! it>
Date:       2010-08-30 8:33:16
Message-ID: E715467A47D6E0479B59B4A238A4F6D809C38B5236 () MBXCCR2 ! d1 ! bkd
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Kevin,
you were right.

I copied an old generation of our templates, which did not include the mods I made to \
adapt to subject tags.

$rtname behaves correctly: to have the subject tag in my tamplates I changed every \
instance of {$rtname} to {$Ticket->QueueObj->SubjectTag}.

I am sorry for the confusion!

Bye
Cris


-----Messaggio originale-----
Da: Guadagnino Cristiano 
Inviato: Monday, August 30, 2010 9:31 AM
A: 'rt-users@lists.bestpractical.com'
Oggetto: R: [rt-users] R: mail body: HTML with embedded CSS

Kevin,
I don't really see how could they have an error: I have simply taken my text \
templates and put the text (via cut and paste) in between html tags.

Are you sure your client is using the "subject tag" option in their queues?

TIA
Bye
Cris

-----Messaggio originale-----
Da: rt-users-bounces@lists.bestpractical.com \
                [mailto:rt-users-bounces@lists.bestpractical.com] Per conto di Kevin \
                Falcone
Inviato: Friday, August 27, 2010 7:31 PM
A: rt-users@lists.bestpractical.com
Oggetto: Re: [rt-users] R: mail body: HTML with embedded CSS

On Fri, Aug 27, 2010 at 09:04:10AM +0200, Guadagnino Cristiano wrote:
> On a related note: we are using the "subject tag" in the configuration 
> of queues. If I use the plain text templates the $rtname variable is 
> correctly resolved to the subject tag of the originating queue, but if 
> I use the html templates that variable is resolved to the name 
> globally defined in RT_SiteConfig.pm. Can this be corrected?

Sounds like you have an error in your template, I've deployed HTML templates for a \
client where it works fine.

-kevin

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!


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