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List:       rt-users
Subject:    Re: [rt-users] Ticket History
From:       Emmanuel Lacour <elacour () easter-eggs ! com>
Date:       2010-08-27 7:40:16
Message-ID: 20100827074016.GB2968 () easter-eggs ! com
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On Thu, Aug 26, 2010 at 05:11:53PM -0600, Sysadmin wrote:
> Is there a way to show just ticket history for a customer? Maybe a  
> ticket tab for the user/customer that would display only tickets for  
> that customer and show only the replys (not comments or other details  
> for those tickets)  and not the complete user history? So a clean  
> concise way of viewing the users past trouble tickets.
>

You can just type the requestor email in the top search field to chow
all it's active tickets. Look there:

http://wiki.bestpractical.com/view/ManualSimpleSearch

you can also use savedsearches or dashboards, or customize RT to have a
dropdown of your customers that point to the corresponding search.

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
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