'[rt-users] Importing Tickets Multiple Comments'

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List:       rt-users
Subject:    [rt-users] Importing Tickets Multiple Comments
From:       Jason Ledford <jledford () biltmore ! com>
Date:       2009-12-28 21:19:10
Message-ID: 435CB3214F92FD4E8E5CEEB86A20440240F9116148 () MAILBOX ! tbcnet ! biltmore ! com
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I am working on importing tickets into a new RT system from my previous sys=
tem and looking at using the offline edits to have it import and resolve th=
e ticket.  The question I have is how to include 2 separate blocks of conte=
nt in the history, like the original requestors content and then a separate=
 block for the ticket comments.  I could lump them into the same block, but=
 if there is something in the agent comments that shouldn't be, the origina=
l requestor will be able to see that information from the self service.

Any ideas on how to best accomplish this, or would I be better off just mak=
ing this an archive with different details and only available to agents or =
higher?

Thanks for your help.

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<div>I am working on importing tickets into a new RT system from my previous system \
and looking at using the offline edits to have it import and resolve the \
ticket.&nbsp; The question I have is how to include 2 separate blocks of content in \
the history, like the original requestors content and then a separate block for the \
ticket comments.&nbsp; I could lump them into the same block, but if there is \
something in the agent comments that shouldn&#8217;t be, the original requestor will \
be able to see that information from the self service.</div>
<div>&nbsp;</div>
<div>Any ideas on how to best accomplish this, or would I be better off just making \
this an archive with different details and only available to agents or higher?</div> \
<div>&nbsp;</div> <div>Thanks for your help.</div>
<div>&nbsp;</div>
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