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List:       rt-users
Subject:    [rt-users] [Patch] Default to Reply when resolving tickets
From:       "Richard Hartmann" <richih.mailinglist () gmail ! com>
Date:       2008-10-29 18:22:18
Message-ID: 2d460de70810291122w69cd3c17t564229f4a9e50393 () mail ! gmail ! com
[Download RAW message or body]

Hi all,

if you want your RT to default to Reply instead of Comment when
you Resolve a ticket, this patch is for you. Of course, using
the overlay directory is better than simply patching the sources.

If anyone tells me how to access RT_SiteConfig parameters
from within Tabs, I will make a proper patch which can then be
applied to RT trunk. :)


Richard

["Tabs.patch" (text/x-diff)]

--- share/html/Ticket/Elements/Tabs     2008-09-01 18:56:02.000000000 +0200
+++ local/html/Ticket/Elements/Tabs     2008-10-29 15:18:11.000000000 +0100
@@ -177,7 +177,7 @@
         if ( $Ticket->Status ne 'resolved' ) {
             $actions->{'G'} = {
                 path =>
-                    "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id="
+                    "Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id="
                     . $id,
                 title => loc('Resolve')
             };



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