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List:       rt-users
Subject:    Re: [rt-users] Mandatory Standard Fields
From:       "Richard Hartmann" <richih.mailinglist () gmail ! com>
Date:       2008-10-21 15:02:30
Message-ID: 2d460de70810210802p371c80c9y9fb2c056a79ea159 () mail ! gmail ! com
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On Tue, Oct 21, 2008 at 02:22, Kenneth Crocker <KFCrocker@lbl.gov> wrote:

>        I solved this by writing a global scrip that moves the creator of the
> transaction into the owner field when the ticket is resolved AND the
> owner = nobody. I do the same thing for when a ticket is opened. That
> way they don't have to do a "take" and THEN own open it.

Can you post that to this list/the wiki, please? Sounds pretty useful,
to me.


RIchard
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