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List:       rt-users
Subject:    [rt-users] a little self-service help
From:       Kenneth Crocker <KFCrocker () lbl ! gov>
Date:       2008-03-31 23:08:59
Message-ID: 47F16F0B.9030000 () lbl ! gov
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To all,


	We use LDAP to keep any and all non-privileged users out of RT. If you 
do not have an LDAP userid and password, you can't get in the webui. On 
the self-service side, I want to allow emails to be sent to an RT Queue 
from our production scheduler when a job abends. I tried to add the 
"From" address as a user to RT (so it would accept the email) and it 
would not allow me to do that. I am stumped. Is there some other 
privilege I need (other than superuser) in order to add users to RT. I 
really didn't think I'd have this problem. I was going to change "Group 
Rights" for the queue to allow "Privileged" to create tickets, and by 
adding the email address from the scheuler as a privileged user it would 
work. Any suggestions?


Kenn
LBNL

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