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List:       rt-users
Subject:    [rt-users] Do not autocreate users
From:       "Max Clark" <max.clark () gmail ! com>
Date:       2007-11-29 17:41:23
Message-ID: 2fa1e1780711290941y421831feud5a81477a2e731ed () mail ! gmail ! com
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Hello,

For a few of our queues I need to be able to autocreate users when
they send email (I have this working from the documentation), while on
other queues instead of autocreating new users  I want to hold
messages from unknown users in a pending queue. When a ticket is moved
from the pending queue to the real queue I want to create the
requestor in the system for future use. Will RT support this?

A more detailed flow is below.

Thanks,
Max

- Requestor emails support@rt
- Is valid user yes/no?
-- If yes create ticket and send autoresponder
-- If no create ticket in pending queue and send "you are an unknown
user" autoresponder
--- Support rep periodically checks pending queue and moves valid
tickets back to the support queue, in the process RT creates a user
from the requestor so future emails are not sent to the unknown queue
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