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List: rt-users
Subject: Re: [rt-users] RT stops sending mails to ticket requestors
From: Gene LeDuc <gleduc () mail ! sdsu ! edu>
Date: 2007-08-31 16:24:42
Message-ID: 6.2.1.2.2.20070831090350.025db8d8 () mail ! sdsu ! edu
[Download RAW message or body]
Stick some debugging statements in your scrip and examine the log.
my $requestors = <code for getting requestors goes here>
$RT::Logger->debug("Scrip 43 Cleanup: Requestor list is: $requestors");
At 01:51 AM 8/31/2007, Christopher Kunz wrote:
>Hi,
>
>I really need a solution to this problem ASAP, our complete ticketing has
>ground
>to a halt. How can it happen that only a completely new requestor (not
>known to
>RT before) receives the initial autoreply and all correspondence via
>e-mail, but
>all known requestors don't receive anything *at all*?
>
>Without RT sending responses to requestors, it has no use for our organization
>at all, I really need this fixed...
>
>Thanks,
>
>--ck
>
>--
>http://www.de-punkt.de [ chris@de-punkt.de ] http://www.stormix.de
>PHP-Anwendungen sind gefährdet! SQL-Injection, XSS, Session-Angriffe,
>CSRF, Commandshells, Response Splitting,... böhmische Dörfer? Dann gleich
>"PHP-Sicherheit" direkt beim Verlag vorbestellen!
>http://www.php-sicherheit.de/
>_______________________________________________
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>
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>
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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