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List:       rt-users
Subject:    Re: [rt-users] newest unowned tickets not including open
From:       Drew Barnes <barnesaw () ucrwcu ! rwc ! uc ! edu>
Date:       2007-08-31 12:47:51
Message-ID: 46D80DF7.1000406 () ucrwcu ! rwc ! uc ! edu
[Download RAW message or body]

I use this so that people can the ten newest in each queue they have
rights to.
http://wiki.bestpractical.com/view/TicketsPerQueue


Liam R. MacInnes wrote:
> > -----Original Message-----
> > From: rt-users-bounces@lists.bestpractical.com \
> >                 [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of \
> >                 Sam Tilders
> > Sent: Thursday, August 30, 2007 2:56 AM
> > To: RT-Users
> > Subject: Re: [rt-users] newest unowned tickets not including open
> > 
> 
> 
> > On Thu, Aug 30, 2007 at 05:18:51PM +1000, Sam Tilders wrote:
> > 
> > > My problem is with the "10 newest unowned tickets" display on the user
> > > homepage.
> > > 
> > > The top 10 never shows "open" tickets owned by "Nobody", however when
> > > I look at the search by clicking on the section title it shows the
> > > query is
> > > 
> 
> 
> > Nevermind folks... I figured out what was happening.
> > 
> 
> 
> > There's another queue that the user doesn't have access to see...
> > however, when the "10 newest unowned tickets" does it's query it includes this \
> > other queue... so by the time the top 10 has been filtered and tickets with no \
> > access have been remember, the "10 newest unowned tickets" only shows a couple of \
> > tickets. In some cases it can even be empty despite the queue having heaps of \
> > tickets. 
> 
> 
> > --
> > --
> > Sam Tilders
> > sam@jovianprojects.com.au
> > (Move to Jupiter)
> > 
> 
> 
> Did you find a way to work around this? I'm having the same problem but no one \
> answers when I ask about it. :p 
> 
> --
> Liam MacInnes
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> 
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> 
> 
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> 
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