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List: rt-users
Subject: RE: [rt-users] Best ways to create a web based ticket
From: "Helmuth Ramirez" <HelmuthRamirez () compupay ! com>
Date: 2007-08-30 23:13:21
Message-ID: 7314881427FC8A4081673E8CEEA7924905D9B638 () EXMIAMI01 ! compupay ! com
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I hate to beat a dead horse but...couldn't you just set up a simple mail server \
(sendmail, postfix) just for your RT use, which would not touch the outside world? \
Then you can do the command by mail things which have been previously mentioned.
________________________________
From: rt-users-bounces@lists.bestpractical.com on behalf of Thierry Thelliez
Sent: Thu 8/30/2007 5:59 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Best ways to create a web based ticket submissionwithout \
login?
Thanks all for your answers.
The email solution is not an option at this point because we only use
the Web Interface (to avoid spam we have no inbound email server).
The command line approach (REST like?) seems promising although I
could not yet figure out how to create a new ticket for a given queue
with custom fields. Has someone a code example? Reading the 'bin/rt'
code, it seems that there are some files and environment variables to
set but I did not see anything about specifying a queue.
Creating a CGI will probably work but I would have preferred letting
RT manage the Custom Fields layout and logic (required fields).
Thierry
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<DIV id=idOWAReplyText80456 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>I hate to beat a dead horse \
but...couldn't you just set up a simple mail server (sendmail, postfix) just for your \
RT use, which would not touch the outside world? Then you can do the command by \
mail things which have been previously mentioned.</FONT></DIV></DIV> <DIV \
dir=ltr><BR> <HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com on \
behalf of Thierry Thelliez<BR><B>Sent:</B> Thu 8/30/2007 5:59 PM<BR><B>To:</B> \
rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re: [rt-users] Best ways to \
create a web based ticket submissionwithout login?<BR></FONT><BR></DIV> <DIV>
<P><FONT size=2>Thanks all for your answers.<BR><BR>The email solution is not an \
option at this point because we only use<BR>the Web Interface (to avoid spam we have \
no inbound email server).<BR><BR>The command line approach (REST like?) seems \
promising although I<BR>could not yet figure out how to create a new ticket for a \
given queue<BR>with custom fields. Has someone a code example? Reading the \
'bin/rt'<BR>code, it seems that there are some files and environment variables \
to<BR>set but I did not see anything about specifying a queue.<BR><BR>Creating a CGI \
will probably work but I would have preferred letting<BR>RT manage the Custom Fields \
layout and logic (required \
fields).<BR><BR><BR>Thierry<BR>_______________________________________________<BR><A \
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>Community \
help: <A href="http://wiki.bestpractical.com/">http://wiki.bestpractical.com</A><BR>Commercial \
support: sales@bestpractical.com<BR><BR><BR>Discover RT's hidden secrets with RT \
Essentials from O'Reilly Media.<BR>Buy a copy at <A \
href="http://rtbook.bestpractical.com/">http://rtbook.bestpractical.com</A><BR></FONT></P></DIV></DIV>
<DIV STYLE="FONT-SIZE: 9pt; FONT-FAMILY: Courier New">This message from CompuPay \
(and any associated files) is intended only for the <BR>use of the individual or \
entity to which it is addressed and may <BR>contain information that is confidential, \
subject to copyright or<BR>constitutes a trade secret. If you are not the intended \
recipient <BR>you are hereby notified that any dissemination, copying or \
<BR>distribution of this message, or files associated with this message, <BR>is \
strictly prohibited. If you have received this message in error, <BR>please notify us \
immediately by replying to the message and deleting <BR>it from your computer. \
Messages sent to and from us may be monitored. <BR><BR>For more information regarding \
CompuPay, please visit www.compupay.com.<BR></DIV></BODY></HTML>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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