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List:       rt-users
Subject:    Re: [rt-users] A customization question
From:       Howard Kao <fatearthling () gmail ! com>
Date:       2005-11-30 1:47:49
Message-ID: a3d0b5780511291747o6be9b1aub37fa849e8133e4c () mail ! gmail ! com
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Oh yes, I guess someone inadvertently changed the default global
scrips a bit.  My oversight.

Thanks very much.

On 11/30/05, Barry L. Kline <blkline@attglobal.net> wrote:
> Howard Kao wrote:
> > Hi all,
> >
> > In our environment, we often need to change owner of a ticket.  I
> > would like to know how RT can notify/send email to the person who is
> > assigned to be the owner of a task?  For example: A is the owner of
> > ticket #5.  The administrator takes ticket #5 and gives it to B so B
> > now owns ticket #5.  We would like B to be notified/sent an email in
> > the "given to B" part.  How can I do this?  I don't know how to send
> > an email through a scrip yet, but that's what I think how it should be
> > done.
> >
>
> Doesn't the global script #2 already do what your're asking?
>
> Scrip #2:
> On Owner Change Notify Owner with template Transaction
>
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