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List: rt-users
Subject: RE: [rt-users] Can RT scale up?
From: "Yoav Daniely" <yoavd () qballtech ! net>
Date: 2005-02-28 7:46:31
Message-ID: 20050228074635.02C841276CE () hawk ! qballtech ! com
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Matt,
Thanks alot for the help.
I will keep you (and the list) updated in case we deploy a large scale
configuration such as this.
Best regards,
Yoav Daniely
Q-Ball Technologies.
_____
From: Matthew Watson [mailto:matthew.watson@staff.netspace.net.au]
Sent: Monday, February 28, 2005 1:25 AM
To: Yoav Daniely; rt-users@lists.fsck.com
Subject: RE: [rt-users] Can RT scale up?
Sure,
We run a pair of opteron's running at 2.1Ghz, each with 2gb ram. These act
as the web/mail front end for RT (behind a local director).
We also run oracle on a sparc ultra-4 with 4gb ram, this also serves other
applications.
The front end is probably a little overkill at the moment, although our
testing showed that on these machines, once you get over about 5-10
simultaneous requests the average delivery time for pages starts to rise.
This gives us a bit of wiggle room (with staff numbers) before we will need
to throw another front end in there.
As for Jesse's question regarding what components we removed, going from
memory, the main things we did on the front end
==> removed "quick ticket" link on "Home" page
==> adding some extra caching to "quick search" box.
==> removed information about requestor from ticket view page
==> split off search formatting (eg, column selection) onto a separate
page
Not all these changes were speed related, and those that are could well be
redundant against 3.4 (we are running 3.2.2).
Regards,
Matt.
_____
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Yoav Daniely
Sent: Sunday, February 27, 2005 5:11 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] Can RT scale up?
Matthew ,
Can you please elaborate concerning the hardware used ?
Regards,
Yoav
_____
From: Matthew Watson [mailto:matthew.watson@staff.netspace.net.au]
Sent: Friday, February 25, 2005 2:17 AM
To: Yoav Daniely; rt-users@lists.fsck.com
Subject: RE: [rt-users] Can RT scale up?
Hi,
We currently have about 1.3 million tickets, and after a lot of database
tweaking and quite a bit of hardware we now have RT running very reasonably.
So, yes it can scale, however some of the design choices don't seem to
handle it that well, so you will most likely have to do a bit of work on the
indexes and possible the UI (we ripped out a number of slower components) to
make it an acceptable speed.
Regards,
Matt.
_____
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Yoav Daniely
Sent: Thursday, February 24, 2005 11:52 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Can RT scale up?
Greetings,
I have a need to deploy RT to contain 250,000 tickets per year (and import 3
years backwards from an old system).
Tickets will include at least 10 custom fields of extended information.
Anyone has any exprience/insights on this size of deployment? Any known
application design bottlenecks that may appear at high volumes such as this?
Best Regards,
Yoav Daniely
Qball Technologies.
This email and any files transmitted with it are confidential and intended
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<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff
size=2>Matt,</FONT></SPAN></DIV>
<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff size=2>Thanks
alot for the help.</FONT></SPAN></DIV>
<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff size=2>I will
keep you (and the list) updated in case we deploy a large scale
configuration such as this.</FONT></SPAN></DIV>
<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff size=2>Best
regards,</FONT></SPAN></DIV>
<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN
class=390424307-28022005> \
<FONT face=Arial color=#0000ff size=2>Yoav Daniely</FONT></SPAN></DIV>
<DIV><SPAN
class=390424307-28022005> \
<FONT face=Arial color=#0000ff size=2>Q-Ball
Technologies.</FONT></SPAN></DIV><FONT face=Arial color=#0000ff
size=2></FONT><FONT face=Arial color=#0000ff size=2></FONT><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Matthew Watson
[mailto:matthew.watson@staff.netspace.net.au] <BR><B>Sent:</B> Monday, February
28, 2005 1:25 AM<BR><B>To:</B> Yoav Daniely;
rt-users@lists.fsck.com<BR><B>Subject:</B> RE: [rt-users] Can RT scale
up?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial">Sure,<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"> We run a pair of opteron’s running at 2.1Ghz, each with 2gb ram. \
These act as the web/mail front end for RT (behind a local \
director).<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">We \
also run oracle on a sparc ultra-4 with 4gb ram, this also serves other
applications.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The \
front end is probably a little overkill at the moment, although our testing showed \
that on these machines, once you get over about 5-10 simultaneous requests the \
average delivery time for pages starts to rise. This gives us a bit of wiggle room \
(with staff numbers) before we will need to throw another front end in
there.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">As \
for Jesse’s question regarding what components we removed, going from memory, \
the main things we did on the front end<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN-LEFT: 21pt; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><![if \
!supportLists]><FONT face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings"><SPAN
style="mso-list: Ignore">è<FONT face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">removed
“quick ticket” link on “Home” \
page<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal
style="MARGIN-LEFT: 21pt; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><![if \
!supportLists]><FONT face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings"><SPAN
style="mso-list: Ignore">è<FONT face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">adding
some extra caching to “quick search” box.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN-LEFT: 21pt; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><![if \
!supportLists]><FONT face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings"><SPAN
style="mso-list: Ignore">è<FONT face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">removed
information about requestor from ticket view page<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN-LEFT: 21pt; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><![if \
!supportLists]><FONT face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings"><SPAN
style="mso-list: Ignore">è<FONT face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">split off
search formatting (eg, column selection) onto a separate
page<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Not \
all these changes were speed related, and those that are could well be redundant \
against 3.4 (we are running 3.2.2).<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial">Regards,<BR>Matt.<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT \
face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; \
PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: blue 1.5pt solid; PADDING-TOP: \
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face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: \
Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Yoav Daniely<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Sunday, February 27, 2005 5:11
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
rt-users@lists.fsck.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [rt-users] Can RT scale
up?</SPAN></FONT><SPAN lang=EN-US><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Matthew
,</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Can you please
elaborate concerning the hardware used ?</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: \
Arial">Regards,</SPAN></FONT><o:p></o:p></P></DIV> <DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: \
Arial"> \
Yoav</SPAN></FONT><o:p></o:p></P></DIV> <P class=MsoNormal><FONT face="Times New \
Roman" size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma size=2><SPAN
lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: \
Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Matthew Watson
[mailto:matthew.watson@staff.netspace.net.au] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, February 25, 2005 2:17
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Yoav Daniely;
rt-users@lists.fsck.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [rt-users] Can RT scale
up?</SPAN></FONT><SPAN lang=EN-US><o:p></o:p></SPAN></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial">Hi,<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"> We currently have about 1.3 million tickets, and after a lot of \
database tweaking and quite a bit of hardware we now have RT running very \
reasonably. <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">So, \
yes it can scale, however some of the design choices don’t seem to handle it \
that well, so you will most likely have to do a bit of work on the indexes and \
possible the UI (we ripped out a number of slower components) to make it an \
acceptable speed.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial">Regards,<BR>Matt.<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT \
face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; \
PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: blue 1.5pt solid; PADDING-TOP: \
0in; BORDER-BOTTOM: medium none"> <DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: \
Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Yoav Daniely<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, February 24, 2005 11:52
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
rt-users@lists.fsck.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [rt-users] Can RT scale
up?</SPAN></FONT><SPAN lang=EN-US><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: \
Arial">Greetings,</SPAN></FONT></B></STRONG><o:p></o:p></P></DIV> <DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have a need to deploy RT to
contain 250,000 tickets per year (and import 3 years backwards from an old
system).</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Tickets will include at least 10
custom fields of extended information.</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Anyone has any exprience/insights on
this size of deployment? Any known application design bottlenecks that may
appear at high volumes such as this?</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Best
Regards,</SPAN></FONT></B></STRONG><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: \
Arial"> Yoav \
Daniely</SPAN></FONT><o:p></o:p></P></DIV> <DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: \
Arial"> Qball \
Technologies.</SPAN></FONT><o:p></o:p></P></DIV></DIV> <P><FONT face=Arial \
size=1><SPAN style="FONT-SIZE: 7.5pt; FONT-FAMILY: \
Arial"><!--[object_id=#staff.netspace.net.au#]-->This email and any files \
transmitted with it are confidential and intended solely for the use of the \
individual or entity to whom they are addressed. Please notify the sender \
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------=_NextPart_000_000C_01C51D7A.61C9ADF0--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.300 / Virus Database: 266.5.1 - Release Date: 27/02/2005
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