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List:       rt-users
Subject:    Re: [rt-users] Silent Resolve
From:       Scott Hebert <scoheb () gmail ! com>
Date:       2004-10-29 15:44:33
Message-ID: aa9f2cf7041029084462c268df () mail ! gmail ! com
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I'm running RT 3.0.8 and it worked like a charm!

SH


On Fri, 22 Oct 2004 21:06:54 +0200, Niels Bakker <niels=rt@bakker.net> wrote:
> * mjoseff@yellowbrix.com (Matthew Joseff) [Fri 22 Oct 2004, 20:16 CEST]:
> > Is there a way to resolve a ticket without sending the requestor
> > notification that said ticket has been resolved?  Using the "Basics"
> > link and changing the drop down still notifies.
> 
> There's a scrip responsible for sending out notifications.  You can
> remove it, or perhaps modify the trigger.
> 
> Alternatively, apply this patch to add an extra status "resolved(quiet)":
> http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/silently_resolve.patch
> 
>         -- Niels.
> 
> --
> Today's subliminal thought is:
> 
> 
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> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
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