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List:       rt-users
Subject:    Re: [rt-users] RE: dumpfile-to-rt-3.0 choking on attachment
From:       Robert Joost <rob.joost () knowledgenet ! com>
Date:       2004-06-18 17:22:00
Message-ID: 40D324B8.9080601 () knowledgenet ! com
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Jesse Vincent wrote:

> 
> On Fri, Jun 18, 2004 at 09:48:09AM -0700, Robert Joost wrote:
> 
> 
> > RT is a great Open Source tool; unfortunately, if I can't upgrade 
> > without paying thousands of dollars then I can't use it. I'm not asking 
> > for help in customizing this tool; however, a decent Open Source tool 
> > needs to be upgradable without pulling teeth.
> > I am decent with perl and databases and all the tools used with RT but I 
> > don't have the time to dissect this tool and beg for help in terms of 
> > doing a simple upgrade.
> > If my company needs to pay thousands of dollars to do things like 
> > upgrading, then they'll get Remedy and be done with it.
> > 
> > 
> 
> Rob,
> 
> 	I'm somewhat confused. You sent two messages earlier today
> explaining that when you try to migrate from RT 2.0 to a version of RT
> 3.0 that's almost a year out of date, you run into problems.   Certainly
> nobody from Best Practical told you that you need to pay thousands of
> dollars, or in fact any money at all to upgrade from RT 2 to RT 3.
> Certainly, it hasn't been an unacceptably long time to wait for other 
> users of RT to reply to your mail. (Many of them are located in the US
> and are probably just reading their "morning" email right now.) 
> 
> If you can't afford to pay for help and can't work through a problem
> on your own, then sending irate, impatient mail to the community of other
> users of the tool isn't going to help you or anyone else out.
> 
You are correct. Stress and lack of sleep does wonders.
I'll continue to troubleshoot and report any findings to the list.
I did find that you recommend perl 5.8.3. My FreeBSD upgrade box is at 
perl 5.8.0.
I don't know enough of the codebase to determine if this is an issue; 
however,
I'll be upgrading to perl 5.8.3 (the FreeBSD port to 5.83 is not 
available yet)...
and going from there.
Thanks.

> 
> 
> 
> > Otherwise, it was a great tool, a plus in Open Source.
> > 
> > 
> 
> Thanks.
> 
> 
> 
> > Thanks,
> > Rob
> > 
> > 
> > 


-- 
Rob Joost
Unix Administrator

KnowledgeNet
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Email: rob.joost@knowledgenet.com
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