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List: rt-users
Subject: Re: [rt-users] e-mail history of a ticket?
From: Jesse Vincent <jesse () bestpractical ! com>
Date: 2002-09-27 21:49:46
[Download RAW message or body]
This is what I use to get it in the AdminCorrespondence template:
============================FULL TICKET HISTORY============================
{my $transactions = $Ticket->Transactions;
while (my $trans = $transactions->Next) {
$OUT .= $trans->CreatedObj->AsString . ": " .
$trans->Description;
if ($trans->TimeTaken) {
$OUT .= " (".$trans->TimeTaken." min)";
}
$OUT .= "\n";
if ($trans->Content) {
$OUT .= $trans->Content . "\n";
}
$OUT .= ('-'x78)."\n";
}
1;
}
On Fri, Sep 27, 2002 at 05:16:50PM -0400, Sheeri Kritzer wrote:
> Hey all,
>
> Call me crazy, but I could have sworn I saw list traffic about how to e-mail the \
> history of ticket (either through the Scrip condition OnOwnerChange or just having \
> a button or something to do that). The only thing I can find in the archives, \
> however, is someone asking how to do it.
> (It could be that I've been asked so many times to provide an "e-mail history" \
> button that I thought I saw list traffic on it).
> Am I nuts? If so, has someone worked through this?
>
> If I'm not nuts, can someone point out a link? My entire office is crispy today, \
> so maybe it's just in the air.
> -Sheeri Kritzer
> Systems Administrator
> University Systems Group
> Tufts University
> 617-627-3925
> sheeri.kritzer@tufts.edu
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
--
»|« http://www.bestpractical.com/rt -- Trouble Ticketing. Free.
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