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List:       rt-devel
Subject:    Re: [rt-devel] SOAP in request tracker
From:       Emmanuel Lacour <elacour () easter-eggs ! com>
Date:       2013-02-25 13:37:56
Message-ID: 20130225133756.GA6141 () easter-eggs ! com
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On Fri, Feb 15, 2013 at 03:28:51PM +0000, leila.feriani@bt.com wrote:
> Thank you for your quick response. I need a SOAP interface to make an int=
erconnection between RT and HPSC.
> And HPSC can only communicate with SOAP. =

> So only the REST interface exists. Do you have some documentation about t=
his interface?
> =



I did some custom developpement here to interface RT with HP openview
service desk. Basically, you have to create a component in RT to handle
xml sent by HP and process them. On the other way, you have to make use
of RT scrip, cron or perl service to read RT changes and send them as
xml to HP. Of course you would need some custom fields and configuration
variables to match RT attributes/tickets and HP ones.

With this you will be able to sync ticket creations, custom field
values, ticket status and ticket answers in both way.

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