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List:       rt-devel
Subject:    [Rt-devel] Bugreport: Duplicated Mails in 3.8.7
From:       Sven Sternberger <sven.sternberger () desy ! de>
Date:       2010-01-25 9:14:18
Message-ID: 1264410858.2429.4.camel () zitpcx6759
[Download RAW message or body]

Hello!

It seems that RT sends mails twice if in the process
of sending the 

"RT: Apache2::RequestIO::rflush Software
caused connection abort" 

problem occurs.

For details see the attached email

regards!

sven


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From: Sven Sternberger <sven.sternberger@desy.de>
To: rt-users <rt-users@lists.bestpractical.com>
Date: Wed, 20 Jan 2010 12:30:19 +0100
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Subject: [rt-users] Duplicated Mails in 3.8.7
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Hello!

MyConfig: rt3.8.7, mod_perl2, apache2.2.3, mysql, postfix, 
RHEL 5.3 (clone)

a user reported that he get from time to time mails twice. I
looked at it it and indeed he got mails from one correspondence
twice. In the Web-UI I can only see the second mail outgoing.

The two mails have different msg-ids, but the same scrip (#251) 
created them.

I looked into the rt logfiles and found that between the two
scrip executions this line appears:

>Jan 19 15:00:22 rt-sys-1 RT: Apache2::RequestIO::rflush: (103) Software
>caused connection abort
>at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 1020
>(/opt/rt3/bin/webmux.pl:168)

And it looks like afterwards the same scrips are called again:
>Jan 19 15:00:17 rt-sys-1 RT: Committing scrip #220 on txn #2387742 of
>ticket #327620 
>Jan 19 15:00:17 rt-sys-1 RT: Committing scrip #1 on txn #2387742 of
>ticket #327620 
>Jan 19 15:00:17 rt-sys-1 RT: Committing scrip #396 on txn #2387743 of
>ticket #327620 
>Jan 19 15:00:18 rt-sys-1 RT: Committing scrip #197 on txn #2387742 of
>ticket #327620 
>Jan 19 15:00:18 rt-sys-1 RT: Committing scrip #396 on txn #2387742 of
>ticket #327620 
>Jan 19 15:00:18 rt-sys-1 RT: Committing scrip #251 on txn #2387742 of
>ticket #327620 
>Jan 19 15:00:20 rt-sys-1 RT: Committing scrip #69 on txn #2387742 of
>ticket #327620 
>Jan 19 15:00:20 rt-sys-1 RT: Committing scrip #71 on txn #2387742 of
>ticket #327620 
>Jan 19 15:00:23 rt-sys-1 RT: Committing scrip #220 on txn #2387748 of
>ticket #327620 
>Jan 19 15:00:23 rt-sys-1 RT: Committing scrip #197 on txn #2387748 of
>ticket #327620 
>Jan 19 15:00:23 rt-sys-1 RT: Committing scrip #396 on txn #2387748 of
>ticket #327620 
>Jan 19 15:00:23 rt-sys-1 RT: Committing scrip #251 on txn #2387748 of
>ticket #327620 
>Jan 19 15:00:25 rt-sys-1 RT: Committing scrip #69 on txn #2387748 of
>ticket #327620 
>Jan 19 15:00:25 rt-sys-1 RT: Committing scrip #71 on txn #2387748 of
>ticket #327620 


best regards!

sven

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