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List:       rt-devel
Subject:    [Rt-devel] Custom values not dropping when ticket is updated.
From:       Mark Grob <mark.grob () nick ! com>
Date:       2008-11-24 15:31:54
Message-ID: C550331A.1549%mark.grob () nick ! com
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I am having an issue with custom field values being added to a ticket and
not dropping after a value should replace it this happens even after the
custom value itself has been removed from the table.

example:
    ID  Description                                     Custom Value
 11900 Amendment flagging on Legal projects          ABS, IS&T, Move to IS&T
 11905 Search Window Enhancements                    ABS, Move to IS&T

----
ABS has been removed from the custom value table.
IS&T has been removed from the custom value table.
----

Now when I run a query on the SQL database I still get the values present on
each ticket. I need to remove those values... Suggestions?

Do I need to have my DBA run a DTS job to remove the string values? Would
that work?

-Mark Grob

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