'[Rt-devel] custom scrip with email'

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List:       rt-devel
Subject:    [Rt-devel] custom scrip with email
From:       Andy Werner <Andy.Werner () amxinc ! com>
Date:       2008-05-02 22:51:51
Message-ID: E8E1C72E85429645B5EF4D5944442FDA26574F7923 () ex01 ! amxinc ! com
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I am creating a scrip that sends an email to a user when they create a correspondence \
or comment and they don't enter a value in the "Time Worked" field.  The custom \
condition is:

if (($self->TransactionObj->TimeWorked == 0) && (($self->TransactionObj->Type eq \
"Correspond") || ($self->Transaction->Type eq "Comment"))){  return 1;}
else{
   return undef;}

but this doesn't seem to work.  My question is if there are any syntax errors in the \
above condition and also how can I build a custom action to send an email to the \
creator of the transaction.

Andy Werner
Help Desk Intern
AMX International, INC.
(208) 542-8230
andy.werner@amxinc.com

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<p class=MsoNormal>I am creating a scrip that sends an email to a user when
they create a correspondence or comment and they don&#8217;t enter a value in
the &#8220;Time Worked&#8221; field.&nbsp; The custom condition is:<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>if (($self-&gt;TransactionObj-&gt;TimeWorked == 0)
&amp;&amp; (($self-&gt;TransactionObj-&gt;Type eq &quot;Correspond&quot;) ||
($self-&gt;Transaction-&gt;Type eq &quot;Comment&quot;))){<o:p></o:p></p>

<p class=MsoNormal>&nbsp;&nbsp; return 1;}<o:p></o:p></p>

<p class=MsoNormal>else{<o:p></o:p></p>

<p class=MsoNormal>&nbsp;&nbsp; return undef;}<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>but this doesn&#8217;t seem to work.&nbsp; My question is if
there are any syntax errors in the above condition and also how can I build a
custom action to send an email to the creator of the transaction.&nbsp; \
<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Andy Werner<o:p></o:p></p>

<p class=MsoNormal>Help Desk Intern<o:p></o:p></p>

<p class=MsoNormal>AMX International, INC.<o:p></o:p></p>

<p class=MsoNormal>(208) 542-8230<o:p></o:p></p>

<p class=MsoNormal>andy.werner@amxinc.com<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

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