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List: rt-devel
Subject: [rt-devel] Re: [rt-users] Replying using the Web UI
From: Andrew Yager <andrew () rwts ! com ! au>
Date: 2001-08-29 13:32:38
[Download RAW message or body]
Hi...
yep... just kinda forgot to hit reply all last time
Should be working now... i have done that (I did finally find it in the
doco - i've been looking for it for about three days...) - but
in fact... it just did work... that was my problem.
thanks heaps...
Andrew
On Wednesday, August 29, 2001, at 11:29 PM, Mitchell Wright wrote:
> Good Morning!
>
> You must be attached to your computer like I am.
>
> A couple things... One is just a note. For the mailing list to work it's
> best, you should hit reply all so that others can learn from the
> process you
> are undertaking. Not only the subcribers now, but those how search the
> archives at a later date. It is good to send to the original too
> though, as
> it can take a little time for the whole list to receive the note and
> sending
> directly to me as well will come through much faster.
>
> Two... I know it can be tedious when reading documentation before
> having a
> sense of the software as the context to which the information is
> intended is
> obscured. However, with applications of even mild complexity, this in
> particular ranking pretty high on that scale, you really need to read it
> through. All of it in fact... Somethings will make sense later that
> don't
> make sense at the time.
>
> Anways, sorry for taking a pedantic tone it is just very good advice (on
> both points) that I have received myself in the past. The scrips are
> named
> fairly logically. I have my testing queue set to transmit replies with
> the
> following:
>
> OnCreate AutoreplyToRequestors with template Autoreply
> OnCorrespond NotifyRequestors with template Correspondence
> OnTransaction NotifyOwner with template Transaction
>
> There are probably a few more that I will need to add but I have only
> started the testing process. The first one sends an auto reply with a
> new
> message comes in creating a ticket. The second sends the response
> through
> the UI to the original message. The third lets the Admin know of further
> message in a queue's thread. I suppose I should Ad another to alert the
> admins when a note is added to the queue so our representatives only
> have to
> log in when there is something new and not to check things out.
>
> Mitchell
>
> On 8/29/01 9:18 AM, "Andrew Yager" <andrew@rwts.com.au> wrote:
>
>> How do I do that?
>>
>> Andrew
>>
>> On Wednesday, August 29, 2001, at 11:15 PM, Mitchell Wright wrote:
>>
>>> Another thing to try is to double check that you have your scrips
>>> properly
>>> set up to transmit the reply.
>>>
>>> On 8/28/01 10:01 PM, "Mitchell Wright" <wright@nimm.com> wrote:
>>>
>>>> What error are you getting?
>>>>
>>>> I had similar trouble a couple days ago and I needed to upgrade my
>>>> CGI. CPAN
>>>> told me it was up to date but after forcing an install things seemed
>>>> to run
>>>> smoothly.
>>>>
>>>> For me the upgrade goes like:
>>>>
>>>> (as root)
>>>> perl -MCPAN -e shell;
>>>> force install CGI
>>>> (watch all the funny text fly by)
>>>> exit
>>>>
>>>> Stop and start apache and try again.
>>>>
>>>> Cheers,
>>>>
>>>> Mitchell
>>>>
>>>> On 8/28/2001 08:23 pm, "Andrew Yager" <andrew@rwts.com.au> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> ... not to just keep bugging or anything... but I'm still having
>>>>> trouble
>>>>> getting reply from the WebUI to work... i'm not a greatly
>>>>> experienced
>>>>> unix user so if people can tell me what they need to know then I can
>>>>> get
>>>>> that info for them.
>>>>>
>>>>> Andrew
>>>>>
_________________
Andrew Yager
Real World Technology Solutions
Real People Real SolUtions™
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568
http://www.rwts.com.au/
_________________
>>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> rt-users mailing list
>>>> rt-users@lists.fsck.com
>>>> http://lists.fsck.com/mailman/listinfo/rt-users
>>>>
>>>
>>
>
Hi...
yep... just kinda forgot to hit reply all last time
Should be working now... i have done that (I did finally find it in
the doco - i've been looking for it for about three days...) - but
in fact... it just did work... that was my problem.
thanks heaps...
Andrew
On Wednesday, August 29, 2001, at 11:29 PM, Mitchell Wright wrote:
<excerpt>Good Morning!
You must be attached to your computer like I am.
A couple things... One is just a note. For the mailing list to work
it's
best, you should hit reply all so that others can learn from the
process you
are undertaking. Not only the subcribers now, but those how search the
archives at a later date. It is good to send to the original too
though, as
it can take a little time for the whole list to receive the note and
sending
directly to me as well will come through much faster.
Two... I know it can be tedious when reading documentation before
having a
sense of the software as the context to which the information is
intended is
obscured. However, with applications of even mild complexity, this in
particular ranking pretty high on that scale, you really need to read
it
through. All of it in fact... Somethings will make sense later that
don't
make sense at the time.
Anways, sorry for taking a pedantic tone it is just very good advice
(on
both points) that I have received myself in the past. The scrips are
named
fairly logically. I have my testing queue set to transmit replies with
the
following:
OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyRequestors with template Correspondence
OnTransaction NotifyOwner with template Transaction
There are probably a few more that I will need to add but I have only
started the testing process. The first one sends an auto reply with a
new
message comes in creating a ticket. The second sends the response
through
the UI to the original message. The third lets the Admin know of
further
message in a queue's thread. I suppose I should Ad another to alert the
admins when a note is added to the queue so our representatives only
have to
log in when there is something new and not to check things out.
Mitchell
On 8/29/01 9:18 AM, "Andrew Yager" <<andrew@rwts.com.au> wrote:
<excerpt>How do I do that?
Andrew
On Wednesday, August 29, 2001, at 11:15 PM, Mitchell Wright wrote:
<excerpt>Another thing to try is to double check that you have your
scrips
properly
set up to transmit the reply.
On 8/28/01 10:01 PM, "Mitchell Wright" <<wright@nimm.com> wrote:
<excerpt>What error are you getting?
I had similar trouble a couple days ago and I needed to upgrade my
CGI. CPAN
told me it was up to date but after forcing an install things seemed
to run
smoothly.
For me the upgrade goes like:
(as root)
perl -MCPAN -e shell;
force install CGI
(watch all the funny text fly by)
exit
Stop and start apache and try again.
Cheers,
Mitchell
On 8/28/2001 08:23 pm, "Andrew Yager" <<andrew@rwts.com.au> wrote:
<excerpt>Hi,
... not to just keep bugging or anything... but I'm still having
trouble
getting reply from the WebUI to work... i'm not a greatly experienced
unix user so if people can tell me what they need to know then I can
get
that info for them.
Andrew
</excerpt></excerpt></excerpt></excerpt></excerpt><smaller>_________________
Andrew Yager
Real World Technology Solutions
<italic>Real People Real
Sol<color><param>FFFF,8F8F,0E0E</param>U</color>tions™</italic>
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568
http://www.rwts.com.au/
_________________</smaller><color><param>0000,63D6,124D</param>
</color><excerpt><excerpt><excerpt><excerpt><excerpt>
</excerpt>
_______________________________________________
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
</excerpt>
</excerpt>
</excerpt>
</excerpt>
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