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List: rt-devel
Subject: [rt-devel] new webRT incident gives "internal server error"
From: "Dan St.Andre" <saint () foresight-systems ! com>
Date: 2001-02-14 18:59:38
[Download RAW message or body]
SYMPTOM:
When we enter a new incident, we get these screen, The transaction
appears to post ok.
------------------------------------------------------------------------
Internal Server Error
The server encountered an internal error or misconfiguration and was
unable to
complete your request.
Please contact the server administrator, webmaster@fsaustin.lan and
inform them of
the time the error occurred, and anything you might have done that may
have
caused the error.
More information about this error may be available in the server error
log.
------------------------------------------------------------------------
ANALYSIS:
1. Any time that we enter text (Comment &c) and also modify data
fields, we get a similar
behavior.
2. We cannot identify which "internal server" is reporting this error,
but we suspect MySQL.
3. We suspect that there is some file or folder or process owner/access
that is not as it should be.
REQUESTED ACTION:
-- advise how we might better diagnose this error
-- wrap/trap errors from MySQL so that webRT reports what is going on in
more meaningful terms.
-- We understand that webRT uses MySQL and does not support MySQL.
However, webRT users
might benefit from a "guided tour" through just enough MySQL admin to
enable more effective management
of the webRT data. This tour would necessarily be restricted to webRT
centric issues instead of generic
or general purpose MySQL data management and admin.
--
==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==
Daniel M. St.Andre' tel: 512/420-9210
Foresight Systems, Inc. fax: 512/420-9035
8217 Shoal Creek Blvd.
Suite 100 mailto:info@foresight-systems.com
Austin, Texas 78757 USA http://www.foresight-systems.com
--------------------------------------------------------------------
"Those who would sacrifice liberty for a modest increase in security
deserve neither liberty nor security." --- Ben Franklin
==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==
[Attachment #3 (text/html)]
<!doctype html public "-//w3c//dtd html 4.0 transitional//en">
<html>
SYMPTOM:
<br>When we enter a new incident, we get these screen, The transaction
appears to post ok.
<br>
<hr WIDTH="100%">
<br>Internal Server Error<br>
<br>
The server encountered an internal error or misconfiguration and was unable
to
<br>complete your request.<br>
<br>
Please contact the server administrator, webmaster@fsaustin.lan and inform
them of
<br>the time the error occurred, and anything you might have done that
may have
<br>caused the error.<br>
<BR>
<br>More information about this error may be available in the server error
log.
<br>
<hr WIDTH="100%">
<p>ANALYSIS:
<br>1. Any time that we enter text (Comment &c) and also modify
data fields, we get a similar<br>
behavior.
<br>2. We cannot identify which "internal server" is reporting this
error, but we suspect MySQL.
<br>3. We suspect that there is some file or folder or process owner/access
that is not as it should be.
<p>REQUESTED ACTION:
<br>-- advise how we might better diagnose this error
<br>-- wrap/trap errors from MySQL so that webRT reports what is going
on in more meaningful terms.
<br>-- We understand that webRT uses MySQL and does not support MySQL.
However, webRT users<br>
might benefit from a "guided tour" through just enough MySQL admin to enable
more effective management<br>
of the webRT data. This tour would necessarily be restricted to webRT
centric issues instead of generic<br>
or general purpose MySQL data management and admin.
<pre>--
==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==
Daniel M. St.Andre' & \
nbsp; \
tel: 512/420-9210 Foresight Systems, \
Inc. \
fax: 512/420-9035 8217 Shoal Creek Blvd.
Suite 100 \
<A HREF="mailto:info@foresight-systems.com">mailto:info@foresight-systems.com</A> \
Austin, Texas 78757 \
USA <A \
HREF="http://www.foresight-systems.com">http://www.foresight-systems.com</A>
--------------------------------------------------------------------
"Those who would sacrifice liberty for a modest increase in security
deserve neither liberty nor security." --- Ben Franklin
==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==*==</pre>
</html>
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