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List:       rt-commit
Subject:    [Rt-commit] r6118 - in rtir/branches/2.1-EXPERIMENTAL: .
From:       ruz () bestpractical ! com
Date:       2006-09-29 10:21:05
Message-ID: 20060929102105.448D04D80AF () diesel ! bestpractical ! com
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Author: ruz
Date: Fri Sep 29 06:20:59 2006
New Revision: 6118

Modified:
   rtir/branches/2.1-EXPERIMENTAL/   (props changed)
   rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod

Log:
 r1654@cubic-pc:  cubic | 2006-09-29 14:29:25 +0400
 * docs: Abandon/Reject


Modified: rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod
==============================================================================
--- rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod	(original)
+++ rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod	Fri Sep 29 06:20:59 2006
@@ -61,7 +61,15 @@
 
 New ticket could be created only in the same queue as a former ticket.
 
-=head2 Abandon
+=head2 Abandon and Reject
+
+These operations are quite similar to each other. A rejected ticket is not
+availble for many operations and this state is threated as inactive one.
+Ticket is still available for searches and could be reopened, but default
+interfaces are that way to hide such tickets, so people could concentrate
+on new and open tickets.
+
+Abandon action allows user to reject incedent and all its children.
 
 ...
 
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