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Subject: [PubLib] Core Reference Fundamentals (Infopeople Course)
From: assist () INFOPEOPLE ! ORG
Date: 2020-12-28 15:40:15
Message-ID: 000d01d6dd2f$bd8db330$38a91990$ () infopeople ! org
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Starts in 2 weeks!
Core Reference Fundamentals
<https://infopeople.org/civicrm/event/info?id=948&reset=1>
An Infopeople 6-week online course, January 12 - February 22, 2021
Are you stepping into the role of providing reference assistance for the
first time in your library career? Is it time to brush up on your basic
skills because you are returning to work in a capacity that includes
reference work with library users? Has your community, and thus your
library, undergone pandemic-related changes in information needs and
delivery channels?
Whether you have been recently promoted to support direct information and
reference services, or are returning to reference work some years after you
completed your library degree, you'll need a clear understanding of how to
determine the real information need behind users' questions and where to
look for authoritative answers delivered whether or not your community can
access your library building and/or the internet. This course will acquaint
you with:
* The why, when and how to do an effective reference interview
* Which resources are best suited to which types of reference
questions
* How to use both print and web-based resources appropriate to the
user's need
You'll become familiar with alternative methods for delivering information
when its needed, such as email, chat and instant messaging, to help your
users no matter where they are or when the library is open.
Library Support Staff Certification (LSSC): This course is approved as
covering the Reference and Information Services competencies for the LSSC
program <http://ala-apa.org/lssc/> .
Instructor: Francisca Goldsmith
<https://infopeople.org/people/francisca-goldsmith>
Fee: $200
For a complete course description and to register go to
https://infopeople.org/civicrm/event/info?id=948
<https://infopeople.org/civicrm/event/info?id=948&reset=1> &reset=1
Gini Ambrosino
Infopeople Project Assistant
916-690-6595
assist@Infopeople.org <mailto:assist@Infopeople.org>
https://infopeople.org
********************************************************************
If you wish to stop receiving messages from PUBLIB or otherwise amend your \
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• To receive these messages in the future "set PUBLIB mail"
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listervs, OCLC Connect emails, OCLC event notifications, product/service/cooperative \
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style='word-wrap:break-word'><div class=WordSection1><p><span class=cf01><b><i><span \
style='font-size:18.0pt'>Starts in 2 weeks!<o:p></o:p></span></i></b></span></p><p \
class=MsoNormal><span style='font-size:20.0pt'><a \
href="https://infopeople.org/civicrm/event/info?id=948&reset=1">Core Reference \
Fundamentals</a><o:p></o:p></span></p><p class=MsoNormal>An Infopeople 6-week online \
course, January 12 – February 22, 2021<o:p></o:p></p><p \
class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-left:.25in'>Are \
you stepping into the role of providing reference assistance for the first time in \
your library career? Is it time to brush up on your basic skills because you are \
returning to work in a capacity that includes reference work with library users? Has \
your community, and thus your library, undergone pandemic-related changes in \
information needs and delivery channels?<o:p></o:p></p><p \
class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Whether you have been \
recently promoted to support direct information and reference services, or are \
returning to reference work some years after you completed your library degree, \
you’ll need a clear understanding of how to determine the real information need \
behind users’ questions and where to look for authoritative answers delivered \
whether or not your community can access your library building and/or the internet. \
This course will acquaint you with:<o:p></o:p></p><p \
class=MsoNormal><o:p> </o:p></p><ul style='margin-top:0in' type=disc><li \
class=MsoListParagraphCxSpFirst \
style='margin-left:3.35pt;mso-add-space:auto;mso-list:l0 level1 lfo3'><span \
style='font-size:11.0pt;font-family:"Calibri",sans-serif'>The why, when and how to do \
an effective reference interview<b><o:p></o:p></b></span></li><li \
class=MsoListParagraphCxSpMiddle \
style='margin-left:3.35pt;mso-add-space:auto;mso-list:l0 level1 lfo3'><span \
style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Which resources are best \
suited to which types of reference questions<b><o:p></o:p></b></span></li><li \
class=MsoListParagraphCxSpLast \
style='margin-left:3.35pt;mso-add-space:auto;mso-list:l0 level1 lfo3'><span \
style='font-size:11.0pt;font-family:"Calibri",sans-serif'>How to use both print and \
web-based resources appropriate to the user’s \
need<b><o:p></o:p></b></span></li></ul><p class=MsoNormal \
style='margin-left:3.35pt'><o:p> </o:p></p><p class=MsoNormal \
style='margin-left:3.35pt'>You’ll become familiar with alternative methods for \
delivering information when its needed, such as email, chat and instant messaging, to \
help your users no matter where they are or when the library is \
open.<b><o:p></o:p></b></p><p class=MsoNormal><o:p> </o:p></p><p \
class=MsoNormal><b>Library Support Staff Certification (LSSC)</b>: This course is \
approved as covering the Reference and Information Services competencies for the <a \
href="http://ala-apa.org/lssc/">LSSC program</a>.<o:p></o:p></p><p \
class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span \
style='color:#333333'>Instructor: </span><a \
href="https://infopeople.org/people/francisca-goldsmith">Francisca Goldsmith</a><span \
style='color:#333333'><o:p></o:p></span></p><p class=MsoNormal><span \
style='color:#333333'><o:p> </o:p></span></p><p class=MsoNormal \
style='margin-bottom:12.0pt'><span style='color:#333333'>Fee: $200 \
</span><o:p></o:p></p><p class=MsoNormal>For a complete course description and to \
register go to <a href="https://infopeople.org/civicrm/event/info?id=948&reset=1">https://infopeople.org/civicrm/event/info?id=948&reset=1</a> \
<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p \
class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p \
class=MsoNormal>Gini Ambrosino<o:p></o:p></p><p class=MsoNormal>Infopeople Project \
Assistant<o:p></o:p></p><p class=MsoNormal>916-690-6595<o:p></o:p></p><p \
class=MsoNormal><a href="mailto:assist@Infopeople.org">assist@Infopeople.org</a><span \
style='color:blue'><o:p></o:p></span></p><p class=MsoNormal><a \
href="https://infopeople.org">https://infopeople.org</a><span style='color:blue'> \
<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html> \
<pre>
********************************************************************
If you wish to stop receiving messages from PUBLIB or otherwise amend your \
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relevant text below in the body of the email: • To unsubscribe: "unsubscribe \
PUBLIB" • To receive PUBLIB in digest form: "set PUBLIB digest"
• To set your options to no mail: "set PUBLIB nomail"
• To receive these messages in the future "set PUBLIB mail"
To contact the list owners directly please send your message to <a \
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unsubscribe from PUBLIB, you will no longer be able to participate in any of its \
features, including the public forum. To unsubscribe from all OCLC marketing email \
communications (including all OCLC listervs, OCLC Connect emails, OCLC event \
notifications, product/service/cooperative updates and newsletters), please email us \
at <a href="mailto:unsubscribe@oclc.org">unsubscribe@oclc.org</a>. </pre>
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