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Subject: [PubLib] Maintaining a Safe and Respectful Library: A Customized Plan (an Infopeople course)
From: Gini Ambrosino via Ifptraining via Ifptraining <ifptraining () LISTS ! INFOPEOPLE ! ORG
Date: 2018-05-29 16:19:08
Message-ID: 007f01d3f768$c5ffc710$51ff5530$ () lists ! infopeople ! org
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Maintaining a Safe and Respectful Library
<https://infopeople.org/civicrm/event/info?id=768&reset=1>
An Infopeople 4-week online course, June 12, 2018 - July 9, 2018
Library staff face the challenge of providing good customer service, even in
the face of difficult interactions. However, feeling - and being - safe at
work takes much more than just customer service training. In this course
learners will.
. Explore how their library can develop a safe and respectful service
environment for visitors and staff
. Review policies and procedures with the goal of building and
maintaining a welcoming work place
. Complete a Workplace Audit and Action Plan that will outline
practical plans for improvement
Instructor: Catherine Hakala-Ausperk
<https://www.infopeople.org/people/catherine-hakala-ausperk>
Fee: $150 for those in the California library community, $200 for all
others.
For a complete course description and to register go to
https://infopeople.org/civicrm/event/info?id=768
<https://infopeople.org/civicrm/event/info?id=768&reset=1> &reset=1
Gini Ambrosino, Infopeople Project Assistant
705 E. Bidwell, Suite 2 - 312
Folsom, CA 95630
(916) 690-6595
assist@infopeople.org
http://infopeople.org/
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class=WordSection1><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:22.0pt'><a \
href="https://infopeople.org/civicrm/event/info?id=768&reset=1">Maintaining a \
Safe and Respectful Library</a><o:p></o:p></span></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:12.0pt'>An Infopeople 4-week online course, June 12, 2018 – \
July 9, 2018<o:p></o:p></span></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:12.0pt'>Library staff face the challenge of providing good customer \
service, even in the face of difficult interactions. However, feeling - and being - \
safe at work takes much more than just customer service training. In this course \
learners will… <o:p></o:p></span></p><p class=MsoListParagraphCxSpFirst \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto;text-indent:-.25in;mso-list:l0 \
level1 lfo2'><![if !supportLists]><span \
style='font-size:12.0pt;font-family:Symbol'><span \
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New \
Roman"'> </span></span></span><![endif]><span \
style='font-size:12.0pt;font-family:"Calibri","sans-serif"'>Explore how their library \
can develop a safe and respectful service environment for visitors and \
staff<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto;text-indent:-.25in;mso-list:l0 \
level1 lfo2'><![if !supportLists]><span \
style='font-size:12.0pt;font-family:Symbol'><span \
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New \
Roman"'> </span></span></span><![endif]><span \
style='font-size:12.0pt;font-family:"Calibri","sans-serif"'>Review policies and \
procedures with the goal of building and maintaining a welcoming work \
place<o:p></o:p></span></p><p class=MsoListParagraphCxSpLast \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto;text-indent:-.25in;mso-list:l0 \
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style='font-size:12.0pt;font-family:Symbol'><span \
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New \
Roman"'> </span></span></span><![endif]><span \
style='font-size:12.0pt;font-family:"Calibri","sans-serif"'>Complete a <i>Workplace \
Audit and Action Plan</i> that will outline practical plans for \
improvement<o:p></o:p></span></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:12.0pt'>Instructor:<span style='color:#333333'> </span><a \
href="https://www.infopeople.org/people/catherine-hakala-ausperk" target="_blank" \
title="This external link will open in a new window">Catherine \
Hakala-Ausperk</a><o:p></o:p></span></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:12.0pt'>Fee: $150 for those in the California library community, \
$200 for all others. <o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:12.0pt'>For a complete course description and to register go to <a \
href="https://infopeople.org/civicrm/event/info?id=768&reset=1">https://infopeople.org/civicrm/event/info?id=768&reset=1</a><o:p></o:p></span></p><p \
class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p \
class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p \
class=MsoNormal><span style='font-size:10.0pt;color:black'>Gini Ambrosino, Infopeople \
Project Assistant<o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:10.0pt;color:black'>705 E. Bidwell, Suite 2 – \
312<o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:10.0pt;color:black'>Folsom, CA 95630<o:p></o:p></span></p><p \
class=MsoNormal><span style='font-size:10.0pt;color:black'>(916) 690-6595</span><span \
style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:10.0pt;color:black'><a \
href="mailto:assist@infopeople.org">assist@infopeople.org</a></span><span \
style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:10.0pt;color:black'><a \
href="http://infopeople.org/">http://infopeople.org/</a></span><span \
style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:12.0pt'><o:p> </o:p></span></p></div></body></html>
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