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List: publib
Subject: Re: [PubLib] Overdrive question
From: Kevin Okelly <kokelly () MINLIB ! NET>
Date: 2017-10-28 19:45:08
Message-ID: CAOGbjdXYHEu0QMawpD9PixMxFMh7j9W3HUd14CRvRmc02fXT=A () mail ! gmail ! com
[Download RAW message or body]
Thank you to everyone who responded.
On Sat, Oct 28, 2017 at 11:22 AM, Kevin Okelly <kokelly@minlib.net> wrote:
> Hello:
>
> One of our patrons is trying to download an ebook on Overdrive and has
> received the message,
>
> "The library card you previously added can't be used to complete this
> action
>
>
>
> Please add your card again or add a different card. If you receive this
> message please call your library for help."
>
>
> The heading of the message is "card error."
>
>
> When I Google the complete text of this message, it appears in the web
> page cache for 3 library systems, however I can't actually find out why
> someone would receive this message or how to fix the problem.
>
>
> Thank you in advance,
>
>
> Kevin
>
> --
> Kevin O'Kelly
> Head of Reference
> Community Languages & Local History Librarian
> Somerville Public Library
> 79 Highland Ave.
> Somerville, MA 02143
> 617.623.5000 <(617)%20623-5000>
> http://www.somervillepubliclibrary.org/blog/
>
--
Kevin O'Kelly
Head of Reference
Community Languages & Local History Librarian
Somerville Public Library
79 Highland Ave.
Somerville, MA 02143
617.623.5000
http://www.somervillepubliclibrary.org/blog/
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[Attachment #3 (text/html)]
<div dir="ltr">Thank you to everyone who responded.<br></div><div \
class="gmail_extra"><br><div class="gmail_quote">On Sat, Oct 28, 2017 at 11:22 AM, \
Kevin Okelly <span dir="ltr"><<a href="mailto:kokelly@minlib.net" \
target="_blank">kokelly@minlib.net</a>></span> wrote:<br><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex"><div dir="ltr"><div>Hello:<br><br></div>One of our patrons \
is trying to download an ebook on Overdrive and has received the message, <br><br><p \
class="MsoNormal"><span lang="EN-US">"The library card you previously added \
can't be used to complete this action </span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US">Please add your card again or add a
different card.<span> </span>If you receive this
message please call your library for help."</span></p><p class="MsoNormal"><span \
lang="EN-US"><br></span></p><p class="MsoNormal"><span lang="EN-US">The heading of \
the message is "card error." <br></span></p><p class="MsoNormal"><span \
lang="EN-US"><br></span></p><p class="MsoNormal"><span lang="EN-US">When I Google the \
complete text of this message, it appears in the web page cache for 3 library \
systems, however I can't actually find out why someone would receive this message \
or how to fix the problem.</span></p><p class="MsoNormal"><span \
lang="EN-US"><br></span></p><p class="MsoNormal"><span lang="EN-US">Thank you in \
advance,</span></p><p class="MsoNormal"><span lang="EN-US"><br></span></p><p \
class="MsoNormal"><span lang="EN-US">Kevin<span class="HOEnZb"><font \
color="#888888"><br></font></span></span></p><span class="HOEnZb"><font \
color="#888888">
<div><div><br>-- <br><div class="m_2671877897423667866gmail_signature"><div \
dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div><div><div>Kevin \
O'Kelly<br></div>Head of Reference<br>Community Languages & Local History \
Librarian<br></div>Somerville Public Library<br></div>79 Highland Ave. \
<br></div>Somerville, MA 02143<br><a href="tel:(617)%20623-5000" value="+16176235000" \
target="_blank">617.623.5000</a><br><a \
href="http://www.somervillepubliclibrary.org/blog/" \
target="_blank">http://www.<wbr>somervillepubliclibrary.org/<wbr>blog/</a><br></div></div></div></div></div></div>
</div></div></font></span></div>
</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" \
data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div \
dir="ltr"><div><div><div><div>Kevin O'Kelly<br></div>Head of \
Reference<br>Community Languages & Local History Librarian<br></div>Somerville \
Public Library<br></div>79 Highland Ave. <br></div>Somerville, MA \
02143<br>617.623.5000<br><a href="http://www.somervillepubliclibrary.org/blog/" \
target="_blank">http://www.somervillepubliclibrary.org/blog/</a><br></div></div></div></div></div></div>
</div>
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