[prev in list] [next in list] [prev in thread] [next in thread] 

List:       publib
Subject:    Re: [PubLib] recording computer assistance requests
From:       Gair Helfrich <ghelfrich () ACLSYS ! ORG>
Date:       2014-06-18 20:13:46
Message-ID: 84D15B04F0620949B29E03A4112B04B040CE5B0019 () acl-exch-mbx-01
[Download RAW message or body]

We use Envisionware to reserve and use the computers and LPT One to manage printing.  \
It's a delight to use, especially compared to our previous program. The program \
provides reports on total uses, total time used, average session length.  The average \
session length has come in very handy as we (library administration) can quickly show \
that the branch's perceptions that people are "staying on the computers all day" is \
wrong--because our average session lengths range from 34 minutes to 48 ,minutes (over \
10 branches).  LPT One provides a breakdown by branch of the monies collection for \
each of our various printer types--color and black and white. 

Hope this helps,
Gair

__________
Gair Helfrich, MLS
Assistant Director
Atlantic County Library System
40 Farragut Avenue
Mays Landing, NJ 08330
609-625-2776 ext. 6327  Fax: 609-625-8143
ghelfrich@aclsys.org
http://atlanticlibrary.org 


-----Original Message-----
From: publib [mailto:publib@WEBJUNCTION.ORG] On Behalf Of Bill McRee
Sent: Wednesday, June 18, 2014 2:37 PM
To: publib@WEBJUNCTION.ORG
Subject: [PubLib] recording computer assistance requests

Colleagues,

How do your libraries statistically record computer assistance requests including \
sign-up and printing?  Please feel free to reply to me off-list.

Thanks,

J. W. McRee
Florence County Library System
509 S. Dargan Street
Florence, SC 29506
(843)292-7363
(843)413-7091- Fax
bmcree@florencelibrary.org
http://www.florencelibrary.org

Post to publib@webjunction.org
To drop or change your list settings
http://listserv.oclc.org/scripts/wa.exe?REPORT
List archives at
http://listserv.oclc.org/archives/publib.html

Post to publib@webjunction.org
To drop or change your list settings
http://listserv.oclc.org/scripts/wa.exe?REPORT
List archives at
http://listserv.oclc.org/archives/publib.html


[prev in list] [next in list] [prev in thread] [next in thread]