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List:       publib
Subject:    [PubLib] EMPLOYMENT OPPORTUNITY:  Library Information Associate, Job #50900, UNIVERSITY OF ARIZONA L
From:       "Lawrence-Barnes, Ellen" <lawrencee () U ! LIBRARY ! ARIZONA ! EDU>
Date:       2012-08-28 16:36:09
Message-ID: 52D0F844AF60A64BBDFF9E99101F850217606CA5 () pluto
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Library Information Associate, Job #50900
University Libraries, The University of Arizona, Tucson, Arizona

Position Summary:
The Library Information Associate assists and coordinates activities at var=
ious Access & Information Services Team (AIST) service sites, working in a =
24/5 environment for the purpose of supporting the education needs of custo=
mers and for promoting a safe and secure learning environment in the variou=
s libraries.

The incumbent in this position is the Student Manager for various assigned =
areas, which includes scheduling, training, daily supervision of work activ=
ities, approving payroll, resolving performance concerns and developing and=
 tracking wage budget for assigned area.

Additionally, incumbent assists customers with basic research needs, provid=
ing information, reference and technology assistance that facilitate custom=
er access to the collections of the University of Arizona Libraries. The in=
cumbent supports the library in its mission and vision in providing excelle=
nt customer service and by serving on functional and cross-functional teams=
.

As customers' needs change, the work and hours may change. As needed within=
 the team and appropriate to the position of Library Information Associate,=
 the incumbent performs all work necessary to meet the changing needs of th=
e Library's customers. As our customers' needs change, our work patterns of=
ten change. As a result, team and Library work are periodically negotiated =
within the team, the end product being an updated job description defining =
individual work as well as performance expectations.

Library Mission Statement: The University of Arizona Libraries and Center f=
or Creative Photography (CCP) advance the University's mission through the =
active contributions of knowledgeable staff who choose cost effective metho=
ds of acquiring, curating, managing, and connecting customers to informatio=
n services and resources and providing education in their use.

The mission of the Access & Information Services Team (AIST) is to provide =
seamless, inclusive access to technology, information and reference service=
s independent of time, location and format. AIST facilitates the use of the=
 physical collections at the University of Arizona Libraries, including mai=
ntaining safe learning environments free of disruptions while actively purs=
uing and implementing new services to meet core customer needs.
Work Schedule:  Sun.-Thurs., 3pm-12am.  Note: As needed for sick and vacati=
on coverage, staff is required to assist with filling in for evening, late =
night, early morning, and weekend shifts. During semester breaks and Summer=
 Sessions, shifts change based on the hours the library is open. Hours may =
be negotiated during those times to best meet the needs of the Access & Inf=
ormation Services Team and our customers.

Spring/Fall: Sun-Thursday 3pm-12am
Winter session: Sun-Thursday 10:15am - 7:15pm
Presession: Sun-Thursday 12:15pm - 9:15pm
Summer: Sun-Thursday 2:15pm - 11:15pm
Intersession: Sun-Thursday 10:15am - 7:15pm

Full-Time; FLSA:  Exempt.

Duties and Responsibilities:

Customer Service (51%):
Oversees an AIST service site: Provides customers with reference, technolog=
y and circulation assistance (via online chat and email) including locating=
 library information, resources, materials and services; negotiating overdu=
e accounts and answering billing and collections questions; and troubleshoo=
ting software, computers, laptops (including reimaging laptops), projectors=
, printers, and photocopiers. Provides leadership including solving problem=
s and making non-routine decisions using sound judgment, following through =
to solve public desk issues, and coordinating the work of and directly supe=
rvising student employees. Meets team quality standards for work within thi=
s area.

Ensures safety of library customers and employees and security of library m=
aterials through application of library and University policies and procedu=
res. Acts as a liaison with University Police Department (in regards to rep=
orting criminal activity or emergency situations), Campus and Library Facil=
ities (in regards to building problems), Library Systems (in regards to lib=
rary equipment problems) and as needed Risk Management (in regards to repor=
ting incidents) during evening and weekend hours. As needed, responsible fo=
r opening/closing and securing Main or Science Libraries.

Student Management Responsibilities (31%):
Demonstrates leadership, supervision and performance management skills in m=
anaging student employees through accountability for assigned student manag=
ement tasks (which include scheduling, training, documentation, day-to-day =
management, budgeting and observations (either directly or as a backup for =
other managers) and any assigned quality standards. Part of this responsibi=
lity includes demonstrating effective communication with various individual=
s (student employees, desk staff, supervisors and accountants) to ensure ma=
nagement of tasks is performed correctly.

Service Site Work Responsibilities & Team Participation (18%):
Utilizing multiple complex systems, responsible for accurately searching in=
coming Interlibrary Loan requests during scheduled and unscheduled shifts, =
facilitating customer access to materials owned and not owned by the Univer=
sity of Arizona Libraries. Meets team quality standards for work within thi=
s area.

Adheres to team expectation for keeping up-to-date on email correspondence =
and online calendar. Actively participates in and follows-up on assignments=
 from AIST team and library-wide meetings, discussions and training session=
s, AIST and library-wide projects and selection committees, or fills in for=
 those on projects. Facilitates meetings, makes presentations as needed, pa=
rticipates in decision making and completes assignments, including shared w=
ork team responsibility for data collection, needs assessment and analysis =
to demonstrate quality of work, continually improve customer access, and fo=
r creating, maintaining and updating documentation of work processes. Works=
 collaboratively with other individuals and teams both virtually and in-per=
son.

Participates in the libraries' performance management system by writing per=
formance and learning goals, tracking progress, actively participating in d=
evelopmental reviews of self and colleagues by following library and team g=
uidelines and using Constructive Dialogue(r) approach; receives coaching an=
d mentoring from supervisor regarding goals, team quality standards, work p=
rocesses and cross-functional team's project charges.

Minimum Qualifications:
Bachelor's degree AND two years related library experience; OR, Six years r=
elated library experience; OR, Any equivalent combination of experience, tr=
aining and/or education approved by Human Resources.

Preferred Qualifications:
*Ability and willingness to learn new skills as the work environment and cu=
stomer needs change.
*Demonstrated customer service skills including taking a proactive approach=
 to meeting customer need, coordinating with peers in order to effectively =
meet customer need, and initiating effective interventions that result in c=
ustomer satisfaction.
*Ability to deal with difficult customer interactions and work with outside=
 departments to follow university policies and procedures in reporting buil=
ding incidents and criminal activity.
*Demonstrated initiative and use of good judgment, and solid analytical and=
 problem-solving skills. This includes the ability to follow through, multi=
-task, prioritize and problem solve.
*Skill in managing a service, including organizing and managing the work of=
 others.
*Experience recruiting, hiring, scheduling, training, approving payroll, de=
veloping and tracking wage budget and daily supervision of part-time employ=
ees (i.e. student assistants).
*Ability to create effective training documentation and train, observe and =
evaluate individuals based on established work expectations.
*Demonstrated excellent communication and organizational skills.
*Skill in interviewing customers regarding reference service and sources to=
 better understand customer need.
*Broad understanding of various types of reference sources (i.e. library ca=
talog, indexes, search engines, print resources) and their appropriate use,=
 including understanding the differences between primary and secondary reso=
urces.
*Knowledge of and skill in usage of various research methodologies.
*Demonstrated ability with word processing, spreadsheet, web creation, pres=
entation, email, scanning, CD burning and internet search engine software.
*Demonstrated ability to work proactively and constructively to identify, d=
efine and solve problems with team, between teams and with individuals on t=
eams.
*Familiarity with library technology, basic troubleshooting of computers, s=
oftware, printers and photocopy machines.
*Demonstrated ability to acquire new technology skills.
*Ability to work with diverse people and serve a diverse population.
*Skill in facilitating meetings and delivering presentations.
*Knowledge of coaching and mentoring skills.
*Leadership experience.
*Familiarity with cash handling and credit card transactions.
*Knowledge of automated library systems preferably experience with searchin=
g automated library systems and record interpretation.
*Understanding of Library of Congress and Dewey Decimal call number systems=
 in addition to special formatted materials (i.e., Harvard Yen-Ching and Su=
perintendent of Documents call numbers).
*Knowledge of specialized software (i.e., AutoCAD, Final Cut Pro, Flash, fi=
reworks, Microsoft Access and Photoshop, N6 or SPSS)
*Process improvement/cost and systems analysis skills.
*Project management experience, including the use of Microsoft Project.
Background Check:  The University of Arizona conducts pre-employment screen=
ing for all positions, which includes a criminal background check, verifica=
tion of academic credentials, licenses, certifications, and work history.  =
In addition, a check of names and identification documents is conducted on =
all new employees to ensure they are legally authorized to work in the Unit=
ed States.

Opened:  8/27/12; Closes:  9/10/12.

Salary: $33,107 annually plus full benefits eligibility.  Outstanding UA be=
nefits include health, dental, vision and life insurance; paid vacation, si=
ck leave, and holidays; UA/ASU/NAU tuition reduction for eligible employees=
 and their spouses and qualified family members; access to campus cultural =
and recreational activities; State retirement; and more!

How to Apply:   Apply via The University of Arizona's CareerTrack applicati=
on system at http://www.uacareertrack. com/.  Complete a Classified Staff a=
pplication, search for Job #50900, and be prepared to attach a letter of in=
terest and resume.  The completed application form should include the names=
 and contact information for 3 direct supervisor references (who have compl=
eted your performance evaluation).  In the letter of offer summarize your e=
xperience with the competencies described in the posting.  The Libraries do=
 not pay candidate interview or moving expenses for classified staff positi=
ons.  For questions regarding The UA CareerTrack system contact: 520-621-36=
62; TDD 621-8299 (M-F 8-5).
As an equal opportunity and affirmative action employer, the University of =
Arizona recognizes the power of a diverse community and encourages applicat=
ions from individuals with varied experiences and backgrounds.  The Univers=
ity of Arizona is an EEO/AA Employer-M/W/D/V.


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