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List:       publib
Subject:    [PubLib] Send replys to publib@webjunction.org Re: [PubLib] Is it OK to use Facebook to contact peop
From:       Diedre Conkling <diedre08 () GMAIL ! COM>
Date:       2012-05-24 22:23:52
Message-ID: CAF-idW5T6sRNh-9gsmi=5+jDzJtobs_K7AC+4HrudxWE4d9S9w () mail ! gmail ! com
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I have been waiting for your replies to this message but I just hit Reply
myself and it is back to going to the wrong email list so your responses
may not be getting posted on the list.  Responses only go out when sent to
publib@webjunction.org.

On Thu, May 24, 2012 at 1:23 PM, Whitewright Library <
whitewrightpl@gmail.com> wrote:

> I've been having several cases with people giving us a cell phone number as
> a contact, then either they're not able to pay or they switch to a
> different service with a new number. This leaves us without a first level
> of contact for reminder calls about overdue items.
>
> By the time it works up to a postcard level (21 days overdue), we sometimes
> find the address is also not valid. If they're within our city limits, City
> Hall can look to see if they still have a valid address. Outside of city
> limits, we sometimes have to play detective to track people down, and of
> course we don't always succeed. We're a small town, so not even the City
> offices use a collection agency. The EMS does, but it's because all of
> their billing is handled by an outside company that only deals with EMS
> agencies, so that's not an option for us to use.
>
> I have one particular case where I did some searching and found a person on
> Facebook. Is it OK to send them a message that way as a last resort? There
> would be no mention of specific items, just a reminder that items are due
> and to contact us by phone or email if they have questions.
>
> Chris Ely
>
> Post to publib@webjunction.org
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>


-- 
*Diedre Conkling**
Lincoln County Library District
P.O. Box 2027
Newport, OR 97365
Phone & Fax: 541-265-3066
Work email**: **diedre@lincolncolibrarydist.org*<diedre@lincolncolibrarydist.org>
*
Home email: **diedre08@gmail.com* <diedre08@gmail.com>

 "If you don't like something, change it. If you can't change it, change
your attitude."--Maya Angelou

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