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List:       publib
Subject:    [Publib] Computer Reservation Software
From:       KOkelly () minlib ! net (Kevin Okelly)
Date:       2007-04-27 10:14:32
Message-ID: WorldClient-F200704271017.AA17560878 () minlib ! net
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My library uses Cybraryn: we've had so many issues with it we're making
inquiries about Pharos now.

Kevin O'Kelly
Reference and Cataloging Librarian
Somerville Public Library
79 Highland Ave.
Somerville, MA 02143
(617)-623-5000


-----Original Message-----
From: "Turner, Anna" <aturner@tulsalibrary.org>
To: <publib@webjunction.org>
Date: Thu, 26 Apr 2007 14:03:59 -0500
Subject: RE: [Publib] Computer Reservation Software

> What about the Cybraryn reservation software.  Has anyone tried it?  
> 
>  
> 
> Anna Turner
> 
> Tulsa City-County Library 
> 
>  
> 
> ________________________________
> 
> From: publib-bounces@webjunction.org
> [mailto:publib-bounces@webjunction.org] On Behalf Of Shaw, Matthew M
> Sent: Friday, April 20, 2007 10:02 AM
> To: publib@webjunction.org
> Subject: RE: [Publib] Computer Reservation Software
> 
>  
> 
> We have used SAM for over 2 years. We have experienced anything but
> satisfaction with SAM in conjunction with Sirsi Workflows GL 3.1. We
> have experienced:
> 
>  
> 
> - double-bookings
> 
> - customers assigned to workstations occupied by a legitimate,
> signed-in
> user
> 
> - customers dropped from the waiting list unexpectedly
> 
> - incorrect accounting of time spent by customers at workstations
> 
> - incorrect accounting of funds deposited for printing through the
> Automated Payment Machine
> 
> - poor communication from the administration module at the service desk
> to the sign-up station
> 
>  
> 
> We have 1 Central Library with several departments and 9 branch
> libraries.
> 
>  
> 
> One branch library has to turn off the sign-up station nearly every day
> and then goes to a paper list. Other branches do this occasionally to
> frequently.
> 
>  
> 
> Obviously, this has frustrated customers and makes the staff look
> incompetent. 
> 
>  
> 
> Every upgrade and tweak shows promise for correcting problems. Usually,
> new problems crop up as soon as old problems are fixed.
> 
>  
> 
> We have a major software update coming up next month that should "fix
> all of our problems." My fingers are crossed.
> 
> Matt Shaw 
> 
> <http://www.imajlar.com/free_clipart/snowman_clipart/snowman_clipart_2.
> g
> if> 
> 
> Community Libraries and Outreach Services
> 
> Forsyth County Public Library
> 
> 660 West Fifth Street
> 
> Winston-Salem, NC 27101
> 
> (336) 703-2978
> 
> shawmm@forsythlibrary.org <mailto:shawmm@forsythlibrary.org> 
> 
>  
> 
>  
> 
> ________________________________
> 
> From: publib-bounces@webjunction.org
> [mailto:publib-bounces@webjunction.org] On Behalf Of Anne Feiler
> Sent: Thursday, April 19, 2007 2:00 PM
> To: publib@webjunction.org
> Subject: [Publib] Computer Reservation Software
> 
> We use SAM with Horizon (7.3.4) and it's a huge improvement over what
> we
> had before.  We're on Terminal Server, which has made things more
> complicated for us than for other libraries.   
> 
> Our computers are walk-up and sign on until there are people waiting.
> When people are waiting, they go to the sign up computer and get into
> the queue.  We use reservations only for the Homework Center to reserve
> the computers for the times when the HC is open.  We have special
> library cards for the volunteers in the HC.  We have had no problems
> with lost reservations or double bookings.
> 
> Because we use Terminal Server, our remote functions don't work
> reliably
> (logging in or out users remotely, sending messages, etc.).  Our other
> issue is that it's cumbersome removing a broken computer from the list
> of available computers to avoid having someone assigned to it when
> we're
> queuing.
> 
> I have found that SAM (Comprise) is MUCH more responsive than the last
> product we had.  
> 
> Anne 
> 
> Anne Feiler 
> Head of Reference 
> Lafayette Public Library 
> 775 W. Baseline Road 
> Lafayette, CO  80026 
> 303.665.5200 ext. 3816 
> annef@cityoflafayette.com 
> 
>  
> 
> ________________________________
> 
>  NOTE: This is a Forsyth County operated e-mail system. ALL e-Mail
> communication is subject to be accessed by the news media and the
> public
> pursuant to the Public Records Law of North Carolina.
> 
> 


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