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List:       publib
Subject:    [PUBLIB] Re: PUBLIB digest 2739 (fwd)
From:       plib2 () webjunction ! org (PUBLIB)
Date:       2004-05-18 16:12:17
Message-ID: Pine.GSO.4.10.10405181312160.18085-100000 () webjunction ! org
[Download RAW message or body]

Sender: Jean Cotner <jeanctnr@yahoo.com>
Subject: Re: PUBLIB digest 2739

After trying various other methods, we were able to have our "Electronic Reference & \
Information" dept sign up customers for computer classes at mutliple libraries. All \
incoming calls to any branch (we have 21 sites), are channeled to ERI, making \
centralized sign-up easier. With only 12 seats available, this system seems to be \
working well. M. Jean Cotner      jeanctnr@yahoo.com
Jimmie B. Keel Regional Library
Tampa-Hillsborough County Library System
Tampa, FL

publib@webjunction.org wrote:
PUBLIB Digest 2739

Topics covered in this issue include:

1) Registration procedures for classes
by "Richie, Rebecca" 
2) re: registration
by PUBLIB 


----------------------------------------------------------------------

Topic No. 1

Date: Sat, 15 May 2004 09:35:54 -0700 (PDT)
From: "Richie, Rebecca" 
To: publib 

Subject: Registration procedures for classes
Message-ID: 


Our library is going to be offering classes to the public in basic computer and \
Internet skills. We are discussing different ways to sign patrons up for classes. \
What registration procedures do you use, if you offer services like this?



Rebecca Richie
Public Services Librarian II
Marion County Public Library 
15 SE Osceola Avenue 
Ocala, FL 34471 
352.629.8551 
rebecca.richie@marioncountyfl.org 


------------------------------

Topic No. 2

Date: Sat, 15 May 2004 09:42:06 -0700 (PDT)
From: PUBLIB 

To: publib 

Subject: re: registration
Message-ID: 


> > Our library is going to be offering classes to the public in basic
computer and Internet skills. We are discussing different ways to sign
patrons up for classes. What registration procedures do you use, if you
offer services like this?

http://www.gti.net/mocolib1/class.html
Our Circulation staff takes the sign-ups (in-person or by phone). A few
days before class they call all to confirm attendance and/or offer open
slots to those on the waiting list.
To discuss: how much overage will you sign up? 110% 120%? We never have
everyone who signs up, show up, so the waiting list is useful. Also, when
do you cancel class? Three people? five? I've taught as few as 4 (10 had
signed up), but at some point it is not an effective use of libraries
resources.
Oh..and our policy of taking a class just two times (any one class)?
that was developed from experience..we had some people taking class over
and over and over, thus filling seats that first-timmers should have had.
The good news? Folks who do come out are very enthusiastic and we have
increased use of remote services by cirtue of the classes.

Sara Weissman
Morris County Library
http://www.mclib.info



------------------------------

End of PUBLIB Digest 2739
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