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List: pidgin-support
Subject: Re: Google Talk - some buddies appearing offline when they're not
From: Thomas Preece <thomas () thomaspreece ! net>
Date: 2016-04-13 14:21:34
Message-ID: CAPXy6-h-80+f04-HRB6Xp90qxrkyvFvo22YknzjifLyz_8LiDA () mail ! gmail ! com
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That seems to work perfectly. Thanks again for your help!
Thomas
On 12 April 2016 at 11:28, Thomas Preece <thomas@thomaspreece.net> wrote:
> HI Eion,
>
> Thanks for your response.
>
> I can't find any conclusive patterns - the only correlation is that users
> appear online to me after they have logged in on mobile:
> * one who only uses mobile appeared straight away
> * one who was on desktop at first initially appeared offline but then
> after logging in on mobile then appeared and has been consistently
> appearing correctly ever since
> * others who don't use mobile at all always appear offline
>
> I'll give your plugin a go and see whether it makes any difference -
> thanks for pointing me to it!
>
> Many thanks,
> Thomas
>
> On 11 April 2016 at 21:46, Eion Robb <eion@robbmob.com> wrote:
>
>> That does sound like it could be serverside. Is there any pattern to
>> buddies that display online and offline? Like, is it those 'public' xmpp
>> addresses (with the random numbers/hex in them) that appear as offline? Or
>> just buddies that were added after a certain date?
>>
>> Alternatively, you could try the new Hangouts plugin that I'm working on
>> that uses the same Hangouts protocol that the mobile (and web) apps use.
>> https://bitbucket.org/EionRobb/purple-hangouts
>>
>> Cheers,
>> Eion
>>
>> On 12 April 2016 at 07:12, Thomas Preece <thomas@thomaspreece.net> wrote:
>>
>>> Hello,
>>>
>>> I'm seeing an odd problem in Pidgin where some Google Talk / Hangouts
>>> buddies are consistently appearing offline when they are in fact online
>>> (verified using the Hangouts app on mobile). This is happening with a new
>>> account, but I'm not seeing it with a previously-existing account on the
>>> same instance of Pidgin.
>>>
>>> Additionally, sometimes sending messages to these users produces as
>>> error that the message fails to send, yet the contact confirms that they
>>> have received it - annoyingly it's not reliably reproducible, so I don't
>>> have the exact message to hand.
>>>
>>> I'm using Pidgin 2.10.9 (with libpurple 2.10.9) on Ubuntu 14.04 - I
>>> realise this isn't the very latest version, but I can't see anything in the
>>> changelog that looks relevant.
>>>
>>> The fact that it only happens for certain buddies on one particular
>>> account suggests to me it's probably a server-side issue - although when I
>>> asked on Google's help forums they helpfully told me that they don't
>>> support third-party clients and directed me here.
>>>
>>> Is this something that anyone has seen before, or can someone suggest
>>> any good next steps for troubleshooting?
>>>
>>> Many thanks,
>>> Thomas Preece
>>>
>>> _______________________________________________
>>> Support@pidgin.im mailing list
>>> Want to unsubscribe? Use this link:
>>> https://pidgin.im/cgi-bin/mailman/listinfo/support
>>>
>>
>>
>
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<div dir="ltr"><div>That seems to work perfectly. Thanks again for your \
help!<br><br></div>Thomas<br></div><div class="gmail_extra"><br><div \
class="gmail_quote">On 12 April 2016 at 11:28, Thomas Preece <span dir="ltr"><<a \
href="mailto:thomas@thomaspreece.net" \
target="_blank">thomas@thomaspreece.net</a>></span> wrote:<br><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex"><div dir="ltr"><div><div><div><div>HI \
Eion,<br><br></div>Thanks for your response.<br><br></div>I can't find any \
conclusive patterns - the only correlation is that users appear online to me after \
they have logged in on mobile: <br>* one who only uses mobile appeared straight \
away<br></div>* one who was on desktop at first initially appeared offline but then \
after logging in on mobile then appeared and has been consistently appearing \
correctly ever since<br></div>* others who don't use mobile at all always appear \
offline<br><div><div><br></div><div>I'll give your plugin a go and see whether it \
makes any difference - thanks for pointing me to it!<br><br></div><div>Many \
thanks,<br></div><div>Thomas<br></div></div></div><div class="HOEnZb"><div \
class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On 11 April 2016 at \
21:46, Eion Robb <span dir="ltr"><<a href="mailto:eion@robbmob.com" \
target="_blank">eion@robbmob.com</a>></span> wrote:<br><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex"><div dir="ltr">That does sound like it could be serverside. \
Is there any pattern to buddies that display online and offline? Like, is it those \
'public' xmpp addresses (with the random numbers/hex in them) that appear as \
offline? Or just buddies that were added after a certain \
date?<div><br></div><div>Alternatively, you could try the new Hangouts plugin that \
I'm working on that uses the same Hangouts protocol that the mobile (and web) \
apps use. <a href="https://bitbucket.org/EionRobb/purple-hangouts" \
target="_blank">https://bitbucket.org/EionRobb/purple-hangouts</a></div><div><br></div><div>Cheers,</div><div>Eion</div></div><div \
class="gmail_extra"><br><div class="gmail_quote"><div><div>On 12 April 2016 at 07:12, \
Thomas Preece <span dir="ltr"><<a href="mailto:thomas@thomaspreece.net" \
target="_blank">thomas@thomaspreece.net</a>></span> \
wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 \
.8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div \
dir="ltr"><div>Hello,<br><br></div>I'm seeing an odd problem in Pidgin where some \
Google Talk / Hangouts buddies are consistently appearing offline when they are in \
fact online (verified using the Hangouts app on mobile). This is happening with a new \
account, but I'm not seeing it with a previously-existing account on the same \
instance of Pidgin.<br><div><div><br>Additionally, sometimes sending messages to \
these users produces as error that the message fails to send, yet the contact \
confirms that they have received it - annoyingly it's not reliably reproducible, \
so I don't have the exact message to hand.<br><br>I'm using Pidgin 2.10.9 \
(with libpurple 2.10.9) on Ubuntu 14.04 - I realise this isn't the very latest \
version, but I can't see anything in the changelog that looks \
relevant.<br><br>The fact that it only happens for certain buddies on one particular \
account suggests to me it's probably a server-side issue - although when I asked \
on Google's help forums they helpfully told me that they don't support \
third-party clients and directed me here.<br><br></div><div>Is this something that \
anyone has seen before, or can someone suggest any good next steps for \
troubleshooting?<br><br></div><div>Many thanks,<br></div><div>Thomas \
Preece<br></div></div></div> \
<br></div></div>_______________________________________________<br> <a \
href="mailto:Support@pidgin.im" target="_blank">Support@pidgin.im</a> mailing \
list<br> Want to unsubscribe? Use this link:<br>
<a href="https://pidgin.im/cgi-bin/mailman/listinfo/support" rel="noreferrer" \
target="_blank">https://pidgin.im/cgi-bin/mailman/listinfo/support</a><br></blockquote></div><br></div>
</blockquote></div><br></div>
</div></div></blockquote></div><br></div>
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