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List: pidgin-support
Subject: ref : Pidgin and Smarsh support
From: "Paul A. Brophy" <Paul.Brophy () lightindustries ! com>
Date: 2012-06-28 15:00:33
Message-ID: EFDD6B3A050D2D40A31F4B15307BC89E0C25FF34 () liexch01 ! LIGHT ! LOCAL
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Hi Support
I am trying to use Pidgin with Smarsh IM archiving using the AIM service as one of my \
IM mediums.
Smarsh hosted IM proxy information : http://www.smarsh.com/instant-message-archiving
Smarsh hosted IM proxy setup for Trillian :
https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1&view=entry&s_faq_id=168
https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1&view=entry&s_faq_id=301
the settings in Pidgin that I am using are the following for AIM and Smarsh Proxy
[Description: cid:image001.png@01CD551B.7A3935A0]
[cid:image002.png@01CD551C.38AB5450]
These settings work for the first time you log in using them to AIM through Pidgin \
but after X times logging in and out, it will fail and say :
[cid:image003.png@01CD551C.38AB5450]
X times can be from 2 to 5 times but after I get this message, I cannot log back into \
AIM until I remove the account and then re-add it again to Pidgin.
I do not have these issues when using Trillian but with Trillian I have to use the \
Port 5192 instead of with Pidgin Port 5191. Is there anything else I can do to get \
this working or could you suggest for me to try to make this work?
If you need any additional information, please let me know.
I am open to any and all ideas.
Thx
Paul
This message is for information only, and unless otherwise specified, it does
not constitute a binding commitment by Light Industries Service Corporation.
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<p class="MsoNormal">Hi Support<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am trying to use Pidgin with Smarsh IM archiving using the AIM \
service as one of my IM mediums.<o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">Smarsh hosted IM proxy \
information : <a href="http://www.smarsh.com/instant-message-archiving"> \
http://www.smarsh.com/instant-message-archiving</a><o:p></o:p></p> <p \
class="MsoNormal">Smarsh hosted IM proxy setup for Trillian : <o:p></o:p></p> <p \
class="MsoNormal"><a \
href="https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1&view=entry&s_faq_ \
id=168">https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1&view=entry&s_faq_id=168</a><o:p></o:p></p>
<p class="MsoNormal"><a \
href="https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1&view=entry&s_faq_ \
id=301">https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1&view=entry&s_faq_id=301</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">the settings in Pidgin that I am using are the following for AIM \
and Smarsh Proxy <o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="347" height="446" id="Picture_x0020_1" \
src="cid:image001.png@01CD551B.7A3935A0" alt="Description: \
cid:image001.png@01CD551B.7A3935A0"><o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><img border="0" \
width="347" height="445" id="Picture_x0020_2" \
src="cid:image002.png@01CD551C.38AB5450"><o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">These settings work for \
the first time you log in using them to AIM through Pidgin but after X times logging \
in and out, it will fail and say : <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="279" height="156" id="Picture_x0020_3" \
src="cid:image003.png@01CD551C.38AB5450"><o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">X times can be from 2 to \
5 times but after I get this message, I cannot log back into AIM until I remove the \
account and then re-add it again to Pidgin.<o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">I do not have these \
issues when using Trillian but with Trillian I have to use the Port 5192 instead of \
with Pidgin Port 5191. <o:p></o:p></p>
<p class="MsoNormal">Is there anything else I can do to get this working or could you \
suggest for me to try to make this work?<o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">If you need any \
additional information, please let me know.<o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">I am open to any and all \
ideas.<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thx<o:p></o:p></p>
<p class="MsoNormal">Paul<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<pre>
This message is for information only, and unless otherwise specified, it does
not constitute a binding commitment by Light Industries Service Corporation.</pre>
["image001.png" (image/png)]
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