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List: patchmanagement
Subject: [patchmanagement] Acrobat Reader error when closing a PDF
From: Eric Pagan <epagan () thecitizensbank ! cc>
Date: 2019-02-28 14:36:01
Message-ID: DM6PR12MB2826E0782B5342D382B41A04A2750 () DM6PR12MB2826 ! namprd12 ! prod ! outlook ! com
[Download RAW message or body]
I posted this in the Adobe forums yesterday, but I haven't heard back yet. =
I figured I'd try asking here to see if someone ran into something similar.
I just upgraded a couple workstations in our institution to Windows 10 Pro =
1809 from 1709 to test the new OS version. Users are getting an error when =
closing a PDF document viewed from the internet or outlook. Shared drives s=
eem to be OK. I narrowed it down to protected mode after troubleshooting an=
d searching for similar issues online. If I disable protected mode Reader d=
oes not error out. I can't leave it disabled due to the type of data we han=
dle.
I tried to repair Reader, and reinstall it. I removed the Adobe folders loc=
ated under Appdata in an attempt to remove stale files. I swapped windows.s=
torage.dll with a known working file. DISM /Online /Cleanup-Image /CheckHea=
lth did not report any issues. An SFC scan on one PC found duplicate permis=
sions which were corrected. I tried to disable Bitdefender, and even uninst=
alled it to test. Despite all this the issue remains.
Does anyone have any recommendations?
Adobe Acrobat Reader DC (19.010.20098)
Faulting application name: AcroRd32.exe, version: 19.10.20098.54430, time s=
tamp: 0x5c6af49e
Faulting module name: windows.storage.dll, version: 10.0.17763.168, time st=
amp: 0x0b8e7c00
Exception code: 0xc0000005
Fault offset: 0x00232c21
Faulting process id: 0x1028
Faulting application start time: 0x01d4cedc499180c8
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\R=
eader\AcroRd32.exe
Faulting module path: C:\WINDOWS\System32\windows.storage.dll
Report Id: 207b4bdc-b34b-4c8c-b5e4-6ff4e86dd39c
Faulting package full name:
Faulting package-relative application ID:
Eric Pagan | CASP
Network Administrator
The Citizens Bank
1356 Gamble Street
PO Box 446
Turbeville, SC 29162
(843) 657-2001 Ext. 7280
www.thecitizensbank.cc<http://www.thecitizensbank.cc/>
"Solid Traditions. Smart Solutions"
5-Star Rated with Bauer Financial
DISCLAIMER: This message is intended only for specified recipients. If you =
are not the intended recipient you are notified that disclosing, copying, d=
istributing, or taking any action in reliance on the contents of this infor=
mation is strictly prohibited. This communication represents the originator=
's personal views, which may not reflect those of The Citizens Bank. Securi=
ty Warning: This message is being sent over an unsecured medium (the Intern=
et). Recipients should not reply to this message with sensitive or confiden=
tial account information. If the need arises to communicate sensitive or co=
nfidential account information, customers should visit or contact the neare=
st branch office. If you received this email in error, please immediately n=
otify postmaster@thecitizensbank.cc.
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<p class="MsoNormal">I posted this in the Adobe forums yesterday, but I haven’t \
heard back yet. I figured I’d try asking here to see if someone ran into \
something similar.<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just upgraded a couple workstations in our institution to \
Windows 10 Pro 1809 from 1709 to test the new OS version. Users are getting an error \
when closing a PDF document viewed from the internet or outlook. Shared drives seem \
to be OK. I narrowed it down to protected mode after troubleshooting and searching \
for similar issues online. If I disable protected mode Reader does not error out. I \
can't leave it disabled due to the type of data we handle.<o:p></o:p></p> <p \
class="MsoNormal"> <o:p></o:p></p> <p class="MsoNormal">I tried to repair \
Reader, and reinstall it. I removed the Adobe folders located under Appdata in an \
attempt to remove stale files. I swapped windows.storage.dll with a known working \
file. DISM /Online /Cleanup-Image /CheckHealth did not report any issues. An SFC \
scan on one PC found duplicate permissions which were corrected. I tried to disable \
Bitdefender, and even uninstalled it to test. Despite all this the issue \
remains.<o:p></o:p></p> <p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Does anyone have any recommendations?<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Adobe Acrobat Reader DC (19.010.20098)<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Faulting application name: AcroRd32.exe, version: \
19.10.20098.54430, time stamp: 0x5c6af49e<o:p></o:p></p> <p \
class="MsoNormal">Faulting module name: windows.storage.dll, version: 10.0.17763.168, \
time stamp: 0x0b8e7c00<o:p></o:p></p> <p class="MsoNormal">Exception code: \
0xc0000005<o:p></o:p></p> <p class="MsoNormal">Fault offset: \
0x00232c21<o:p></o:p></p> <p class="MsoNormal">Faulting process id: \
0x1028<o:p></o:p></p> <p class="MsoNormal">Faulting application start time: \
0x01d4cedc499180c8<o:p></o:p></p> <p class="MsoNormal">Faulting application path: \
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe<o:p></o:p></p> <p \
class="MsoNormal">Faulting module path: \
C:\WINDOWS\System32\windows.storage.dll<o:p></o:p></p> <p class="MsoNormal">Report \
Id: 207b4bdc-b34b-4c8c-b5e4-6ff4e86dd39c<o:p></o:p></p> <p class="MsoNormal">Faulting \
package full name:<o:p></o:p></p> <p class="MsoNormal">Faulting package-relative \
application ID:<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt;font-family:"Californian \
FB",serif">Eric Pagan | CASP</span></b><i><span \
style="font-size:12.0pt;font-family:"Californian FB",serif"><br> Network \
Administrator<o:p></o:p></span></i></p> <p class="MsoNormal"><span \
style="font-size:13.0pt;font-family:"Copperplate Gothic \
Bold",sans-serif;color:#981E32">The Citizens Bank<o:p></o:p></span></p> <p \
class="MsoNormal"><span style="font-family:"Californian FB",serif">1356 \
Gamble Street<br> PO Box 446<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Californian \
FB",serif">Turbeville, SC 29162<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-family:"Californian FB",serif">(843) 657-2001 Ext. \
7280<o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom:6.0pt"><span \
style="font-family:"Californian FB",serif"><a \
href="http://www.thecitizensbank.cc/"><span \
style="color:windowtext;text-decoration:none">www.thecitizensbank.cc</span></a></span><span \
style="font-size:8.0pt;font-family:"Californian \
FB",serif"><o:p></o:p></span></p> <p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Copperplate Gothic \
Light",sans-serif">“Solid Traditions. Smart \
Solutions”<o:p></o:p></span></b></p> <p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Californian FB",serif">5-Star Rated \
with Bauer Financial<o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p>
</div>
DISCLAIMER: This message is intended only for specified recipients. If you are not \
the intended recipient you are notified that disclosing, copying, distributing, or \
taking any action in reliance on the contents of this information is strictly \
prohibited. This communication represents the originator's personal views, which may \
not reflect those of The Citizens Bank. Security Warning: This message is being sent \
over an unsecured medium (the Internet). Recipients should not reply to this message \
with sensitive or confidential account information. If the need arises to \
communicate sensitive or confidential account information, customers should visit or \
contact the nearest branch office. If you received this email in error, please \
immediately notify postmaster@thecitizensbank.cc. </body>
</html>
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